Network & Coverage
Ask about our 4G LTE & 5G networks
- 1,493 Discussions
- 7,749 Replies
T-Mobile, PLEASE DO NOT SHUT DOWN 2G! People may think it’s useless, but you need to THINK AGAIN!! Me (and many other people) still love to use 2G on older phones such as nokias. Also, many seniors use 2G on their flip phones and don’t want to upgrade to those crappy 4G flip phones or smartphones. Also, what if LTE or 5G fails? What will be the backup if it fails? It’s not just phones that use 2G, it’s also tracking devices, security systems, parking meters, cars, and other things that might not even be upgradable. It was fine when 3G shut down because everything that relied on it just downgraded to 2G and there’s actually much more room for 2G since 3G shut down. T-Mobiles 2G is one of the last (or last) GSM 1900 network and millions of phones will be useless when it shuts down. What if you’re in an area with poor LTE/5G coverage and need to make an important call? Or LTE/5G is acting up? What will you do? And back in 2016, T-Mobile was basically almost laughing at AT&T shutting d
So I’m working on a boat off the coast of Louisiana and phone working great. Then I get a notice of 200 MB usage used and phone stopped working. So I upgraded the International 15 GB of roaming for $50, and it says its on my phone, but phone still won’t work. Guys with AT&T are not throttled, but I am an originally a Sprint now T-Mobile customer. Any suggestions? Woty
I was notified that FCC Made Tmobe move to 5G. Tmobile notified me that FOR FREE I would need to come in and upgrade my phone to continue service because I bought a 3g Samsung phone from tmobile and would not receive service with 3G. This is a scam and lie. The thing is I had to pay more money for my Samsung and had to give up phone to them or no deal. Then tmovbile rips me off and provides me a generic cheap piece of garbage phone that doesn't cost as much as Samsung and did not pay me the difference then gives me their generic n200 charged me 50 dollars plus to upgrade for their Free phone. Tmobile should have given me the same type of phone Samsung but instead at a cost to continue service giving up my phone pay for the g5 upgrade. I am passed that tmobile lost all my messages pictures in this cost all my passwords short cuts now I can't take care of any business have to call everyone every bank every thing to get this stupid N200 to work like my Samsung brand unfare business p
So I'm sitting on my couch with my phone, browsing websites, streaming music, checking email... all of a sudden, my phone is acting like it has no connection. It shows 5GUC and all five bars but it's acting like I'm out of my service area. I turn on "airplane mode" for 5 to 10 seconds and turn it off, now everything is back to normal. This only started happening these last 2 weeks. What could be the cause? I haven't changed my plan, account settings, or location. (I am NOT using WiFi.)I am using the same phone I've had for thr last 6 months (Samsung S22+) so there hasn't been a change to equipment either. Again, this issue only popped up the last 2 weeks, and toggling airplane mode "refreshes" the connection. I also doubt its my data plan since i have not changed my usage habits and the billing cycle just reset. It's intermittent (so it could happen 6 times an hour, or once every couple of hours). Anyone have any clue on the cause and a possible fix?
I’ve been trying to connect my HP ENVY 4500 printer to my home internet. My printer says the IP is not connected. The printer recognizes my wireless network however when I try to put in the password and/or the IP address it does not accept either one. What am I doing wrong?
Today is May 23, 2022. I have been in Vancouver for a few days. No internet connection from the first day. Talked to customer services a few times, chat with them also. I think they are just giving me the runaround after reading other posts from Jan 2022. Does anybody has any success with internet connection in Canada? How did you do it? Thanks.
My s21 plus is stuck on Edge data only. It won't even load pages online because is so slow. 😩. It started about 2 weeks ago. It worked before great. I have another phone so I didn't pay much attention to it.I have tried: 1. Reset network and Factory reset.2. Band selection ×#2263# nothing works. gsm1900 must be on if not I get no data.3. Downloaded 3rd party app for band selection. 4. Change SIM my wife has the same phone but pink.5.if I put my Sim in my other phone 5g works great. So it's not the sim card. 🤔 6. I have used my wife's SIM in my phone and it only goes to edge.7. I did notice my wife 's phone under "SIM Card Status" it's different than mine .My phone stays on edge network. 😒. 8. I can make phone calls and text as long I don't turn off GSM1900. I had t-mobile 7years and I really never had any problems.so this is my first.
Start off by saying TMobile sucks.Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G.1 ST WEEK. Minor network issues, just thought it was trying to see my usage. 2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings. 4th week. Returned back to Costco for same issues. They game me new Sim cards6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g.6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones.7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds.8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side.9th week. T mobile does a factory reset, again.10th week. T.mobile says the 5g has been down.11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop.12th
I pay extra to have access to 120GB high speed hotspot data. I use it mostly to stream movies and such on my streaming device (kind of like a roku, but it's a Blue ray DVD with streaming capabilities). Anyway, much of the time (I'd say about 60%), it works fine and I have no problems at all. However, the rest if the time, I cannot stream or use my hotspot as a direct result of slow data. When this happens, I do all the standard things to no avail and end up having to chat with an agent which is time consuming. Most of the time, the issue has not been resolved at the end of several hours worth of trouble shooting, getting disconnected and having to start all over with new agent. Few days later, it starts working again. I think it's a problem with the fundamental system.
I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.
This has been going on since beginning of this year.. since I was requested/forced to make the switch from Sprint to T-Mobile.In my home I have little to no cell service at times... and when I do I either cant hear them talking or I sound robotic to the other person ..When I was with Sprint for 20 plus years... in the same area... I used to have almost full bar 5G and no cell phone call quality issues ... this is not ok !!!. I need answers how to resolve this issue !!
Cellular Data on the iPhone not working properly. Last night it was fine, and now it’s not. I cannot use my mobile data to connect to any game servers. Example: league of legends. Can connect just fine using mobile data hotspot all the way to champ select. Champion chosen and game start. Screen is blank and says no internet connect. As stated previously, it worked fine last night. I woke up and it doesn’t work.
I purchase home internet on the 28th Oct so far I’ve had nothing but trouble. Ive called almost every day with problems. Ive been told they are working on towers, they are working on towers but not mine. I was told wait until Friday and if it doesn't clear up call back. Today I was told it doesn't work because my area is too congested. What am I supposed to do?
Hello, Long time Verizon Wireless customer, fed up with poor service / zero coverage at my home...in a major city (Boston). I’m eager to test T-Mo to see if it will work better for me. Installed the T-Mobile app on my iPhone 14 Pro (running latest software - iOS 16.0.3) and began the setup for the free 3-month “Network Pass.”Went through setup to install and activate a second eSIM -- I now have the Verizon eSIM configured as the “Default Voice Line” and the T-Mobile eSIM configured for “Cellular Data”. After doing so, the phone does connect to T-Mo with what appears to be reasonable signal strength (fluctuating between 2-3 bars, and between LTE / 5G / 5GUC).When I turn off wifi, however, I can’t access the internet. (From Safari, Chrome, or Firefox...if I try to browse to ‘google.com’, browser will just spin and eventually timeout...and even if I rule out a DNS issue by browsing to ‘220.127.116.11’ I get the same result--timeout. ...Other 3rd-party apps also can’t connect.) But the odd thing
Hi All,T-Mobile Cell Spot is not working.I have comcast internet with my own motorola modem and a linksys router. I tried connecting to both (one at a time) and the result is same. The Power (1st) light is a blinking green and the (2nd) internet light is a blinking orange.I called the T-mobile support and they said they can't do much as the device is supposed to be plug and play.I called the comcast and they are not blocking any ports. I checked the modem configuration also and no ports are blocked.Can anybody give me some pointers please? I really appreciate
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.