Network & Coverage
Ask about our 4G LTE & 5G networks
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We were an early adopter to T-Mobile home internet. We have enjoyed flawless reception since 2019. We upgraded to the cylindrical style gateway last year and I'm assuming the signal was coming in over the 5G Network. Within the last three weeks, our internet connection has been intermittent. The signal to the gateway drops at least twice per hour, sometimes much more. I assumed that it could be a bad gateway or perhaps a bad sim card. Because of intermittent signal, we chose to upgrade the gateway again to the latest unit, hoping that that would solve the problem, however the problem remains. Being an amateur radio operator, I am familiar with the characteristics of how RF travels from transmitter to receiver. I have a couple of ideas of what could be causing the problem. Trying to get help from a customer service representative that is reading from a script and probably has little knowledge of the real problem is very frustrating. I hope someone in the community or perhaps the T-Mob
https://www.t-mobile.com/support/coverage/register-a-signal-booster?_ga=2.245898957.835033769.1654544510-185804627.1654544510https://www.signalboosterregistration.com/# User unable to registration Consumer Signal BoostersPre T-Mobile and FCC rules - Register your booster with your wireless provider before turning it on Information needed to register your boosterAt a minimum, wireless providers must collect:the name of the Consumer Signal Booster owner and/or operator, if different individuals; the make, model, and serial number of the device; - Amazboost - A1-S2 the location of the device; and 98597 the date of initial operation. 08/2021 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://maps.googleapis.com/maps/api/mapsjs/gen_204?csp_test=true. (Reason: CORS request did not succeed). Status code: (null).Loading failed for the <script> with source “https://maps.googleapis.com/maps/api/js/StatsService.RecordStats?1m5&1sut%7
My plan includes unlimited data (and messaging) out of the country. I called T-Mobile to ask a couple of questions about using the phone while out of the country, and the Tech Support agent told me not to make WhatsApp (or Facetime) calls because they count as calls and are charged at the rate of $0.25/min. I argues that WhatsApp calls consume data, not voice minutes, but he still said I will be charged if I make WhatsApp calls if not connected to wifi. Is he right?
We have 3 phones, 2 Pixel 6, 1 One Plus 9, When using the phone in our basement which is walkout style the phone will not make or receive calls. Even when using Wi-Fi calling they sometimes will work. Restarting the phones will help for a period of time but then will stop again. Other devices all connect and work on Wi-Fi. I have tried resting the router and this does not solve the issue either. I also have this same issue while at work. Our home is in New Prague, MN and work is in St. Peter MN. These issues are big enough I am considering moving back to Verizon. Is there signal booster that can be installed especially at home where my wife has an in home business.
I live in San Jose, California. Where we have 5G coverage across this region. All my other phones in my household are getting T-Mobile 5G-UC, except for my new S22 5G phone. I have tried resetting the SIM (its a new sim), Reset the APN settings, also added manual APN settings. But, still not getting 5G. Any idea how to solve this problem, since i bought my new phone to make use of 5G coverage from T-mobile.?
My Galaxy A32 5G takes 10-12 rings for incoming calls to go to voice mail. For my business that is too long, and unprofessional. Does Sprint/T-Mobile have a fix as there is no setting in phone or app or should I get a voice mail app from the play store?Your series of code suggestions does not work. After 22 years, I’m glad I am month to month as I’m seriously considering dumping Sprint/T-Mobile
I can't get a 5g signal despite having coverage on T-Mobile's map. Not sure what happened since I used to be fine and haven't moved the gateway. Even the LTE signal is bad so why lie and say you'll have coverage when it's more "well the signal goes that far but it can't do anything by then". Should've stayed with cable. Thx T-Mobile, that's a really great idea once it fkn works.
Help! I’m visiting Canada. I usually do for 4 days every month. I’ve not had any issues until this trip. I have coverage, 4 bars with Bell or Telus LTE or 3G but I can’t get data to work. This is incredibly inconvenient. I‘ve tried tech support multiple times and they have opened a ticket. This is since Thursday and I have not heard back. I head back to the US tonight so I’m not sure they will resolve it. I’m back visiting in 2 weeks for the holidays. I’m considering changing to Verizon because I’ll be in Canada for 2 weeks and no data leaves me in a tough spot (can’t get an uber, no iMessage, no google maps etc). Have tried:Reset Network Settings #766# LTE and 3GAuto carrier and manually select (Telus and Bell)Restarted phone, hard restartWhat else can I try? This is so inconvenient.
Over the last couple of days our home internet has gone from good to awful... Restarting the router multiple times an hour is the solution to get internet to work for less than 30 minutes... Never able to get more than two bars on the meter but hasn't been a concern in the past video and internet always ran smoothly but the last couple of days have been really poor... Seems to be bleeding over to our T-Mobile phones as well was wondering if anybody else is having this problem in Southwest Florida .. Naples area
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
I am interested to hear if anyone with a Moto Razr 5G on T-Mobile has had success network unlocking their device via the Device Unlock App.? If you have been successful I would like to know if you completed the unlock prior to or after the Android 11 update. I am also interested if anyone has had success with the temporary unlock feature of the app. Thanks.
Downloaded the app, followed the instructions perfectly, have done everything the customer service rep said and it still won’t install the test service on my e-sim. I get to the “stand by whike we set up blah blah. This may take a while” then app closes and goes to my Home Screen. any ideas? Phone is an unlocked iPhone Xr on iOS 15
My family and I have been T Mobile customers for ~ 20 years. I’ve owned my current house for 7 years. Just recently, my husband and I have lost reception within our home, altogether. I have upgraded my phone with no impact, I still cannot receive calls within my home. Why did this happen and what can T Mobile do to assist with this?
I used to use Sprint’s Magic Box Gen 3 as a signal booster as I live in a rural area and the reception is very poor. Since T-Mobile took over Sprint, they discontinued the Magic Box in March which left me with no signal booster at all (unless I want to spend hundreds of dollars to buy one). Whenever I asked T-Mobile, they said because I am still a Sprint client, I am not eligible to get a signal booster (the non wi-fi one since I don’t have a wi-fi router). I’ll be able to get one once T-Mobile switch my account from Sprint to T-Mobile, but they do not know when. Does anyone has any comments/suggestions? I hardly get one bar and the data reception is always poor. Every time I tried to stream any shows, it buffered every 10 minutes or so, very annoying!Thank you.
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