Network & Coverage
Ask about our 4G LTE & 5G networks
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So I got my Samsung Galaxy S21+ around July, and majority of the time, I enjoyed using the phone. However, recently I’ve encountered a problem, and it started around this past Friday. I cannot access data at all. I’m still under the 50 GB mark, so I shouldn’t be slowed down as much as I am right now. It says that I have 5G UC, but even then, when I try to open chrome and look up google, it says at the top “No internet connection”. I’ve tried everything: turn on and off airplane mode for a few seconds, restart the phone, hard restart the phone, reset the network settings, and even factory reset my entire phone. My data still didn’t work after the factory reset. Any ideas on how to fix this?
I could sure use some help. Intermittently, when I make calls with my OnePlus 9 Pro, the callers can’t hear me, but I can here them. I’m frustrated because I spent 90 minutes on the phone with tmobile last week and had to pass through several layers of support before I could get someone who could help me. I thought it was fixed, but same problem started again today. I’m willing to try anything. I bought my phone directly from One Plus and just moved my tmobile sim card from my old One Plus 6 to this new phone. One additional thing is my phone and my wife’s identical phone both say they are “unknown” phones when I look on my Tmobile account. Is there anyone who can help or can I get support without having to go through so many layers at first?
Hi, this is my 1st time posting this forum.I recently moved to a new place in California zip code 91731 where, in T-Mobile coverage map, I'm supposed to get "Good" coverage.However, average download speed on 4G LTE is less than 0.5 mbps. Often see around 0.07 mbps. It's unusable. Can't even refresh Gmail app often times.So I called the T-Mobile customer service.1st time they told me that it's because I have an old phone that doesn't work with 600mhz band which covers the area I live in.Ok, so my wife and I went ahead and got ourselves two google pixel 3a phones spending about $900.However, on the new phone the result is same.2nd call, the representative told me and insisted that the slow data speed is because I had used more than 50gb and deprioritized. So after my billing cycle refresh 14th of September, it'll be fast again.Even on the month I used 100gb i never experienced data speed this slow. So I checked data speed on my wife's phone, on which she had only used about 20gb of data,
I'm not able to get 5G connections in (or around) San Francisco with my Pixel 4a (5G) despite the T-Mobile coverage map claiming 5G coverage.My Team of Experts told me to get an R15 SIM, so I did, but it did not help.My Team of Experts then told me the nearest 5G tower wasn't actually close, so I drove to the tower, but still no 5G.Has anyone been able to get a 5G connection in San Francisco?
For many years I've had great coverage when visiting Stoughton, WI (53589), better than my home area in IL.A few months ago I first observed a weird problem in which I had full bars on my phone, but could not make or receive voice calls. I got a great LTE signal, internet connection and could surf the web just fine.I contacted T-mobile support when I got home to IL (couldn't make a call while in the trouble area), and chalked it up to network problems that day.The next time I was in that area, I again could not make or receive calls on my iPhone 5s, yet could make calls from a borrowed Alcatel Go Flip 3 (on my account).So I called T-mobile support from the Alcatel phone, and was on the line with them for a long time, and the person finally said they were going to 'switch me to a different cell tower', and that I should power cycle my phone and then wait a couple hours, and it should work fine (this was in the 1-2 AM time period).I knew this was a load of crap, as I worked in the cellul
I used to use Sprint’s Magic Box Gen 3 as a signal booster as I live in a rural area and the reception is very poor. Since T-Mobile took over Sprint, they discontinued the Magic Box in March which left me with no signal booster at all (unless I want to spend hundreds of dollars to buy one). Whenever I asked T-Mobile, they said because I am still a Sprint client, I am not eligible to get a signal booster (the non wi-fi one since I don’t have a wi-fi router). I’ll be able to get one once T-Mobile switch my account from Sprint to T-Mobile, but they do not know when. Does anyone has any comments/suggestions? I hardly get one bar and the data reception is always poor. Every time I tried to stream any shows, it buffered every 10 minutes or so, very annoying!Thank you.
So I purchased a OnePlus 9 pro 5G (LE2127) from a reseller. I called T-Mobile to check the IMEI was good and I could use it and unlock it to use overseas on occasion. I was told there were no issues. The store checked before hand as well. I contacted TMobile and they kept having trouble finding it in their system. It showed up just fine in my TMobile app and online at my.tmobile.com. After 2 hours of really trying to solve it, they found it was originally a Sprint device and I would need to contact Sprint to have them unlock it for me. I have done that, although they won't help me because I don't have a Sprint account. I feel like I was just being transferred around and put off on different people. Can anyone help me in this situation or help point me in the right direction? Returning the device to the store doesn't seem like an option seeing how it works on TMobile and I called T-Mobile to verify everything in front of them. I'm just at a loss here and could use some help.
I've never had the greatest cell phone signal strength in my house. Everywhere else it seems just fine, even in my place of work, even better than Verizon or AT&T. But recently I made matters perhaps a bit worse by ditching my Alcatel Idol 4S Windows Phone and getting an older LG G3 Android phone that I really like, except the poor signal in my home. The Alcatel Windows phone seemed to have a slightly better signal, but at any rate no phone seems to work for calls in my house unless I'm standing up against a window or if I go outside.I've seen a few posts and places that talk about some sort of Cell-Spot signal booster that T-Mobile offered for a deposit. I've also seen several on eBay.I understand that I need a post-paid account, which I do. But I'm still on the old Simple Choice plan. Would that affect me?Does T-Mobile still offer these or should I look at eBay for one? Would getting one be a good idea or a waste of money?As far as the alternative goes, I don't have Wi-Fi calling
Start off by saying TMobile sucks.Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G.1 ST WEEK. Minor network issues, just thought it was trying to see my usage. 2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings. 4th week. Returned back to Costco for same issues. They game me new Sim cards6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g.6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones.7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds.8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side.9th week. T mobile does a factory reset, again.10th week. T.mobile says the 5g has been down.11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop.12th
My husband and I have been Sprint customers for years. We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers. However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger. Not only is this frustrating, but my business and sanity are suffering. I did not choose to work with T-Mobile. We had a contract with Sprint. Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone. We have tried recalibrating our phones, etc. My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone. All 3 phones stop working for calls and texts for weeks at a time. It is so unreliable and I am ready to find another option at this po
I am having some issues with unlocked phones. I have several of devices and none of the work properly on T-Mobile. When I call support they basically blow me off because I am not using a T-Mobile branded handset. They also assume that when you say "unlocked" phone that you have taken another carriers phone and had it SIM unlocked and are taking the phone from another carrier to T-Mobile. What support also does not seem to get is that there is a wide variety of factory unlocked phones that are designed for the North American GSM frequencies and some of these phones actually have features such as Band 12, VOLTE and WiFi calling. 2 phones I am having trouble with specifically are the BLU R1 HD and the Alcatel Pixi4 (5). The BLU does not support Band 12/Volte. The Alcatel does support Band 12.Volte. The Alcatel seems to work fine when it is on a 4G LTE single and the VOLTE indicator is lit. When these phones are showing that they are on a 4G signal, when you call the phone,the phone
It has taken me almost a year to find out from T-Mobile why my girlfriend isn't able to ro on to the US Cellular network when visiting Beckley, West Virginia. The reason is truly shocking. It is because her Samsung purchased S9+ was not purchased from T-Mobile or Metro. It doesn't matter that the device is fully compatible. It doesn't matter what firmware is on the device. Her SIM is refused connection by US Cellular because she didn't purchase her device from T-Mobile or Metro. They do this by having an automated IMEI verification with T-Mobile. Seriously! In a time where a pandemic is happening globally. This type of b/s is allowed?!? What makes it worse is, there are Sprint towers there that could easily solve this issue, but T-Mobile clusters are clearly second-class customer, because they are not allowed to roam on to the Sprint network. Well... Why can Sprint customers roam on to the T-Mobile network but not the other way around? A simple SIM update would solve this
I don't know if this is T-Mobile's problem or Spectrum, but I cannot get outgoing mail to work on my Android when connected to T-Mobile cellular data. Works OK if my Android is on WiFi.Server: mail.brighthouse.comSecurity protocol: TLSPort: 587Mail client says server did not respond when using above.Server rejects connection to port 25 with "service unavailable"I had used mail.twc.com, same problem.Inbound mail with imap not a problem
It has literally taken 5 years for T-Mobile to ‘properly’ update their coverage maps to showing service that actually is .. vs service that looks good for sales. I have been covering this with a quite a few tickets, and a handful of calls through BBB and T-Mobile’s ‘Office of Executive Management’. This wasn’t a ‘you must build’, but a ‘either build it, or fix the shown coverage’, as it is innacurrate. T-Mobile staff is much more pleasant than that of the OEM, as OEM literally HAS to make a statement...which typically ran along expected statement of “the coverage is as expected in that area, if you wish to take your service to another carrier, we can assist you in that effort”. Fortunately, I’m assuming that something has happened at T-Mobile to force a change in plan for this. Sprint customers cannot roam on Verizon (voice) or AT&T in many places anymore, and T-Mobile’s coverage is showing up as … non-existent where it should have ‘some’ form of service. T-Mobile wants some
I cannot access https://apps.aamc.org/mrs on the T-mobile or Sprint networks. However, when I access the same site on the Verizon network, it works fine. Seems T-mobile is blocking apps.aamc.org either the domain or IP or T-mobile cannot route to the site correctly. Please help!
We picked up a couple of the Samsung A32 5G phones recently. I had repeated issues with losing the ability to make or receive calls as my phone would go to emergency calling only. I have come up with a workaround that involves disabling wifi calling and switching the network to LTE/3g/2g. This seems to allow the phone to function, but eliminates the benefits of 5G (the reason I got a new phone). If either of these options is turned on, my phone will constantly lose connection. I had the sim card replaced and have done a factory reset on the phone. The issue is still happening to both phones.
Customer since June 2020, brought my own device. The coverage map doesn’t seem to be accurate. It shows that I should have “Partner 4G” coverage at my lake home according to the T-Mobile coverage map. What I have is nothing. No connection whatsoever.The general GPS coordinates of the lake are 40.851985843305414, -94.0643686930035 according to google maps.The general location of the mobile tower (moon) and my neighborhood (star) are shown on the map snippet. And a pic of the tower from my place and as you can see, there is very little clutter in the way. This very phone had coverage fine when I was on the Verizon network. What gives?Since this is my second home, lack of coverage is a deal breaker.
I have a iPhone 6S. WHen I am at home, or anywhere for that matter, I can't get wifi calling to work. My coverage at home isn't too good so I often miss cell calls. I was playing around yesterday and 1) Went into settings2) Selected Cellular3) Selected Cellular Date Options4) Went to Enable LTE and turned it off. Now WIFI calling works. However, at the most I get is 4G on my phone, no more LTE. Problem with the phone or is this the way it is supposed to work? Dennis
Hi everyone, so I just received a new Galaxy S9+ recently which I am super happy about because it has support for Band 71. T-mobile has said State college should have it live in my area but I have yet to connect to it. I was hoping that someone could answer these two main questions.1. Is band 71 treated like band 12 as a fall back connection when band 4 is strong?2. Where exactly does band 71 cover in my market? On the coverage map its hard to discern what form of coverage is covering what but it would be awesome to know for the future as I have not noticed any coverage enhancements going from the S8 that I had originally used. I still connect to bands 2,4, and 12 at State college which is fine for the most part and dead zones still exist where they always have. I appreciate the time and am sorry for all the questions recently.
I was told by a retail sales rep at a T-Mobile retail store today that unlimited free calls to/from/within Simple Global countries on International Data Pass only works on Wi-Fi Calling and that without Wi-Fi calling the charges for each call is $.25/minute (Magenta plan). This does not seem right as this would mean locals calls made within a Simple Global country would result in an international call originating from the U.S. Instead of being a free call, I believe, this would result in a $3.00/minute call.Do we really need to turn on Wi-Fi Calling while on International Data Pass? I am planning a trip to Japan and don’t want any surprise billing when I return from the trip. Would appreciate any comment from people that have used this service.
is there something going on with T-Mobile towers in downtown Pittsburgh today? Waiting for my bus on Liberty and 6th (I can even see the T-Mobile store a block away). I can’t get iTunes or I Heart Radio to work. I had 1 to 2 bars. Tried running a speed test with nPerf and it kept failing to connect. After a few tries it started to download at a rate less than .3 mbps for A couple of seconds but then failed. other days the connection is slow on Liberty but music will still load.
It was for just few hours yesterday, but a snowstorm caused our power to go out, and immediately, when it did, so did our T-Mobile cell coverage. This has always happened in the past as well. When the power came back on, 4G lte service was immediately restored. It concerns me, because in a national emergency or a prolonged outage, we would have no way to communicate with family or the outside world.Friends in the area have told me their coverage does not go away when the power goes off - they maintain coverage. Please help me understand what is going on and why that is happening. It could be a life-threatening problem at some point.
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