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Cell Coverage and Call Issues

I changed to T-Mobile from AT&T a few months ago. Cell service in and around my home is average (2 of 4 bars, slightly less than I had with AT&T). In quite a few cases, when talking on our cell phones at home, the people we are talking to say they cannot hear us or we sound far away. We did...

Roaming partners

Why doesn't T-mobile data roam on Union wireless in wyoming (our only service/data roaming partner) anymore?

How do you message or chat with customer service online?

All the anserws say "call" or "use the app" well my phone is NOT working so how do I contact them for help? When I click the "Message us on T-Mobile" button i'm brought to this page HOW CAN I CALL IF MY PHONE IS NOT WORKING? Where is the link that I can send a message or chat with a live rep beside...

Signal booster seems to do nothing

I ordered a signal booster from T-Mobile due to poor signal in my Manhattan apartment. They sent a unit and I had no trouble setting it up. Everything seemed to be working fine, but there was no improvement on my devices. Still 1 bar, which drops out when walking around the apartment. Tech support d...

Slow speeds after switching to T-Mobile ONE

Up to a few weeks ago, I was enrolled in the prepaid plan which included 10GB data. Upon changing my plan to prepaid ONE for unlimited data, speeds seem to have gone down extremely! It's hard to even play a video at this point. In case you're wondering, I am attempting to use my data from the same l...

Article Fixed REG90 cannot connect wifi calling

Have seen little for repairing this error code. New Samsung Galaxy S9 on T-Mobile network. Wi-Fi calling would not enable came back with code either reg90 or reg99.After much research, came to conclusion that it was sim problem. I went into settings apps shows list of app installed. Find sim tool k...

Has 3G service been eliminated in NYC?

Hi. About 3 weeks ago or so my LG 450 tmobile pay as you go phone, which is a flip phone, started showing an "E" in the signal area on the screen. It normally always shows "3G". My understanding is the E stands for Edge network. Since this change, my call service is terrible and unusable. I can rece...

Game wont fully connect on data

Im trying to play a game but some how i can only play it on wifi. On data it wont allow me to connect. Asked on support and they told me it migth be something about the data protocols. I need a fix for this issue.

Congestion at State College

So I recently moved up to State College, PA since school has started back up. I love it up here and I love T-mobile however there is two issues that need to be fixed.1. The overall coverage is pretty bad even on campus and especially inside buildings compared to the other carriers up here. - This is...

Terrible call quality between Tmobile users

I have gone to the store and called customer service. Neither have been able to help. We just switched from Verizon to T-mobile due to much better plans for the same price. I am seriously second guessing that decision now. When my wife and I talk to each other on our Galaxy S7's, there is a hissin...

Dropped calls

Dropped calls are starting to be the rule, not the exception with T-Mobile.Calls are continually dropped along the interstate and coverage is extremely spotty near our new houseVery disappointed with T-Mobile

New Samsung Note 10+ 5G Wifi Issues

Been using my recently-received Samsung Note 10+ 5G phone for a month or two now. I noticed that sometimes, when I arrive at home and the phone automatically connects to my home Wifi (Netgear Orbi Mesh routers) it can't seem to access the Internet through the Wifi. All the other devices on the rou...

Random Signal Dropping from full LTE

My service plan has 4 lines - 3 voice and 1 hotspot. The voice lines are newer Motorola android phones and the tablet hotspot is a 2017 iPad Pro. All 4 are in different locations showing "good" or "excellent" LTE signal on the coverage map. For the first few months on the plan since switching to TMO...

People calling me get a busy signal

The majority of the people calling me get a busy signal even when I'm not on the phone.

Poor coverage at Washington College, Chestertown, MD

My son will be attending Washington College in Chestertown, Maryland. The T-Mobile signal is very poor or not at all. He is using an Apple IPhone 6 Plus. If signal cannot be improved he will be forced to switch to either Sprint or Verizon which are rip-offs.

You are not allowed to make calls at this time

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying thatYou are not able to make calls at this time. always allowed numbers can be reached .What fresh heck is this?Oddly enough I can call T-Mobile and the other line on my accoun...

Coverage/Roaming issues - Lake Michigan Lakeshore

Hello,We were camping this past weekend at Silver Lake State Park in Michigan. The address is 9679 W State Park Rd, Mears, MI 49436. Coverage didn't exist, and we were unable to roam on AT&T. We continually received "device not registered on network" when trying to connect to AT&T. I really...

4G LTE CellSpot v2 - Restrict Access?

Would a t-mobile technical expert please reply to this post?Is there a way to restrict the t-mobile cellspot v2 so that it only allows specific phone numbers to use it?Can a password be setup on the cellspot to prevent unwanted neighbors from connecting?My current wifi home router has a password. W...

I keep getting error ero82 unable to connect

My phone is Samsung Galaxy Core Prime. I would get wifi calling errors when using a Netgear router. So I changed to the T-Mobile WiFi Cellspot router and still have the same problems. Any ideas besides restarting wifi calling and the phone?

International roaming in Japan

I am currently in Japan. I have T-MOBILE plan to be able to text and message. But I don't get any signals. The only way to communicate is when I am on WI-FI. How when I am out of hotel I cannot communicate. I was adive to roam using Docomo or Softbank; T-MOBILE roaming partners. I attempted to searc...

Article Just got a 4G LTE Signal Booster for my Cabin

I have a small cabin near Milltown WI that has extremely limited T-Mobile service. I have one window where my iPhone can reliably get service. However, I have to use the speaker phone to make calls, as moving the phone even slightly causes the connection to drop. Until recently, I was lucky if I g...

Legacy plan is no longer working with Smartphone

I purchased an unlocked Moto E4 a couple months ago and my Legacy pay-as-you-go plan worked fine on it. As of several days ago, my calls go directly to voicemail and I have no signal today at all. I get a message that only emergency calls can be made.The last successful call I made out was up in Lon...

4gLTE but only tethering @less 50to60KBS?

I use Tmobile one for tethering internet(my only choice) because I don't even have telephone poles for cable, But my download speeds are pretty bad, Even at 4 bars 4GLTE and I'm not even close to my cap. Does anyone know how to get better speeds? I get great pings with minimal packet loss, its just...

Tombile SIM not working in India!

I have a tmobile sim card which I am currently using on an Iphone X. I am not Getting any reception since last 2 weeks. No network bars available.- Contacted customer care and made some network settings with them still doesn't work.- Selected manual network (Vodafone and Idea) and also kept on autom...

US Virgin Islands Coverage

I just arrived in the USVI yesterday and was disappointed to see that T-Mobile only has Edge service in St. Thomas and St. John. It is virtually unusable for even the most basic data aps. Does anyone have any idea when the coverage in the USVI will be updated to LTE?

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