Network & Coverage
Ask about our 4G LTE & 5G networks
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Hello,I purchased a new prepaid SIM card last week. I activated the card on Saturday, and since then have had access to phone and texts on my balance. The same day, I purchased a 1GB 7-day data plan, which I scheduled to activate on Monday morning. The purchase was verified, and I’ve confirmed through my account that I’m paying for a data plan on my line. Unfortunately, I’ve never been able to use the data. The phone always sends an error saying the network cannot be activated. I reset my phone countless times, turned off data, and reset my network settings on my iPhone. I then called support on Monday morning to try and resolve the issue. They said it was likely a problem on the back-end, and that it would “be resolved in 24 hours, guaranteed”. One day later, nothing was fixed, so I called back and found out that a ticket had never been created. After going through the same support questions again, a ticket was eventually created, but I’ve been told it will be 72 hours until it’s fixe
I don't know if this is T-Mobile's problem or Spectrum, but I cannot get outgoing mail to work on my Android when connected to T-Mobile cellular data. Works OK if my Android is on WiFi.Server: mail.brighthouse.comSecurity protocol: TLSPort: 587Mail client says server did not respond when using above.Server rejects connection to port 25 with "service unavailable"I had used mail.twc.com, same problem.Inbound mail with imap not a problem
I have very poor coverage at my apartment, and I'm pretty sure it isn't my phone that's at fault since as soon as I get a half mile or so outside, everything seems to get connected just fine. Sitting here right now, it's on 'H', and a lot of the time it drops down to even 'E', which is basically useless. The coverage map also shows my address as full coverage (and also I'm in a pretty populated area, I'm sure there's towers around). Is there a place I can report this poor coverage? Or is this the place right here? Does T-Mobile give out some kind of at-home LTE equipment for these kinds of situations?Thanks
This is SO frustrating. I have a Simple Choice prepaid plan and I am not receiving any short code/verification texts from ANYONE other than T-Mobile: no Uber, no Lyft, no Google etc. This is particularly irritating as I'm travelling in the USA for work - right now I'm stuck at my Airbnb because I can't catch Uber anywhere. What the hell, T-Mobile!
I keep getting random group messages and all the messages say "Stop." I have checked my call/text logs and have not seen anything outgoing to these groups. However, this is getting frustrating because it can happen anywhere from 1 to 7 times a day. Has anyone else had this issue?
hi guys.. i need help.. my phone is from verizon.. i recently bought t mobile sim and activate the sim.. but the problem is i dont have mobile data always stuck on EDGE.. i tried everything.. i try the apn settings.. re search for 3 days already.. but i have othing i need help please..here is my IMEI 358166076528881 please help me 😥
Hi,I am having trouble receiving and sending MMS on my unlocked Verizon Samsung Galaxy Note 4. I've changed the APN settings to everything I could find online, and tried downloading other messaging apps to replace the native version that came with the phone, but to no avail. Please help!
Hi.How can I find tower information on towers near to zip 36483?geo coordinates,azimuths, frequencies/bands, and tower heights.I plan to put an external signal booster (from T-Mobile?) at a house in Wing, but need to know which direction and which frequencies to use. This is a simple request.i called several times but the tech support said that they did not know how to find tower information.After 70 minutes on the phone the last time, I still did not receive any information. I simply asked for details on towers near to Wing, AL, 36483: geo coordinates, azimuth, frequencies, and tower heights.This should be easily available, but the three techs and their supervisors were not able to find this.My Tracfone (AT&T) works in Wing, AL, but my T-Mobile phone does not have an adequate signal, so I want to put a booster on a tall enough mast so that it will be line of sight to the closet tower, and maybe put several yagi antennas and merge the feeds.But I need to know precisely where to ai
I have an older One Plus One phone. I have started to have consistent dropped calls and network issues. Issues likePeople call and the phone does not ring, it goes to voicemailDropped calls to the point where I have to use the phone mostly at home standing on one leg with a wire antennaNetwork ghosting on me when I am sitting still in a parking lot, going from LTE prior to call to H during call and backCalls that never connect due to network issues, seems like calls should still connect on H and E networks but they just drop Any thoughts?
I'm using an unlocked Samung Galaxy s8 active (previously ATT) and recently joined a Tmobile family plan. Every other phone on the plan is getting over 20mbps download, but mine has been excruciatingly slow from the beginning. At the very beginning when I joined I had no data whatsoever, and I went into a Tmobile store and the guy looked into the account and said he needed to "turn on the internet box." After that I have gotten data but it's so slow its nearly unusable. Any inklings on what's going on?
I got a phone off online and wonder if I can use my 4G LTE with it or not2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz
First of all, is it true that most Verizon phones are unlocked when you buy them?Secondly, if I buy the Verizon version of the S10+ should I be able to use it on Tmobile and will it work as well as the Tmobile version? Would a firmware change or something be necessary? Does it have the same hardware?There must be some catch because buying the Verizon version outright from Samsung.com saves me $100 (I also get an additional employer discount on that site). Buy The Samsung Galaxy S10e, S10 & S10+ | S10 Price | Samsung US Thank you
I bought an old flip phone off of Ebay a few weeks ago and decided to buy T-Mobile's SIM card off of Amazon so that I could have a dumb little nostalgia inducing backup phone. I got the pre-paid $3/mo plan and it's been working fine so far, but recently I had the thought to try out MMS. I scoured the internet and my phone's APN settings for the proper information, It worked the night I tried it, and messages worked both ways. I thought "wow, I didn't think that would work!" and went to bed.A couple days later, I try to send my friend a picture from the phone and it doesn't send. I can see that it's connecting to GPRS for a second, but it simply spits out an error that the message couldn't be sent. No settings have changed on my end and my signal strength is good. I initially thought that perhaps T-Mobile noticed that I was using MMS without a data plan and disabled it. I decided to message a representative on My T-Mobile and they said that yes, a data plan was indeed required to use MM
We will be visiting Chinle, AZ, which is within the Navajo nation. The T-mobile coverage map shows "partner coverage" when zoomed into the area around Chinle. We only need voice and text. Will we be able to use our phones as usual, or do we need to do something to have coverage while we are in Chinle?
Recently purchased the Nokia 7.1 Android One phone and have been having a lot of problems getting the mobile data to work, 4G or otherwise. Has anyone else had the same problem? Is there something I'm missing with a setting that needs to be switched? I was hoping someone might have some helpful advice. Have talked to T-Mobile support over the phone and in the store and no one has been able to help thus far.
I'm considering joining T-Mobile, but there is a large coverage dead zone in my area. I tried to report this area to T-Mobile Support via chat, but they said I needed a T-Mobile phone number to report my issue, and therefore couldn't really assist. They also said that their info indicates that the area I was trying to report does have coverage (it definitely has none), which makes me think that this will never be addressed. What would be the best way to get T-Mobile to investigate this dead zone and mark it for future upgrades?
I bought an unlocked pixel 3 and installed the SIM card from my old Galaxy 6. All services seem to be working except that I don't receive text from some individuals. I've gotten some texts from my mom, a group chat, and myself (testing it). There are some folks I can't seem to receive messages from. I've also tried a couple of those internet sites like textem.net to send messages to myself but do not receive them.Any tips?
I'm using a Forticlient linked to my firewall with the correct settings and from wireless it works fine across the board, but using only T-mobiles network I am able to login with my username and password, but I can't pass traffic for example ping to something in the firewalls network.I know that T-Mobile is IPv6 and my provide is handing off ipv4 but it should jump from the carrier to the end point with no problems. I'm thinking it's the application I'm using either the ping app (I've tried many) or the Forticlient itself. Does anyone have any idea's how to get this to work?I am using the latest version of forti client and 5.4.6 firmware on a Fortigate VM64 firewall.
I will likely be out of the country for greater than 3 months and understand that my International Roaming may be at risk or "excessive roaming" and looking for some options. I got a notice last year and frankly was using a fair amount of data because of limited access to WiFi.My primary option that I've come up with is to put my Samsung 9+ on Airplane Mode and just enable WiFi calling from minute I leave the US. This means I should not hit any non-US cell towers and be 100% WiFi for text and calls. I plan on purchasing a Pocket Hot Spot for when I am not connected to a stationary WiFi router. I can purchase a Hot Spot and 50GB of data in the country I will be staying in locally using a well know cellular provider for 99 Euros and reload as needed. Take that hot spot with me wherever I go (its pretty small).Can the forum please confirm if I am diligent about using WiFi only that TMobile's Excessive International Roaming Policy mostly likely will not come into play?I understand the
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