Network & Coverage

Ask about our 4G LTE & 5G networks

  • 1,630 Discussions
  • 7,693 Replies

1630 Discussions

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mdtoroHelper Level 1
asked in Network & Coverage

I have very poor coverage in my home

Coverage is very spotty in my house.  Service comes and goes.  Was trying T-Mobile (with a prepaid), before switching from ATT but won't switch unless this can be fixed.How do I open up a support ticket to check this out?  I am bringing my own att phone with me.  No plans to buy new phones.

6
A
3 years ago
D
drunder40First activity
posted in Network & Coverage

Band 66 is popping up everywhere

Not sure what band 66 is but u figured band 71 would show up first. All i have heard about was band 71 rollout but nothing about band 66. Anyone know what t-mobiles plan is for band 71. A tower near me (southeast nh) just switched to band 66 but really need 71 as i am on the outer edge of reliable band 12 coverage.. just curious

7
D
3 years ago
M
magenta1798648First activity
asked in Network & Coverage

Coverage issues in White Mountain Resort NH area

I have been extremely disappointed in the coverage, or lack thereof,  in the area of the White Mountain Resort NH. This is a popular skiing and recreation area and I can't even make a call or text, let alone any data. This happens ever year on my trips to this part of the sate. I realize that this may seem remote but again this is a very popular tourist destination. The people I stay with can all access their respective carriers. I keep hoping that this will change but I won't hold out any hope.

27
A
3 years ago
M
magenta9344804First activity
asked in Network & Coverage

LTE Los Angeles Dead Zones

I‘m making a post listing places an Uber Driver I often have issues with my signal dropping in hopes they fix it I have an iPhone X- Griffith Park especially by the Griffith Observatory the signal seems to drop right around the Greek Theater, can’t you guys put some towers in or near the park and fix this?- LAX Airport roundabout - Signal can often drop completely when driving aroun pickups and dropoff which can affect my rematch for a ride- Hollywood Hills especially around the top - just have a technician drive down Mulholland drive and fix the dead spots aim some towers down from the top.- Malibu, CA especially roads to go to Malibu, can’t you guys drive the roads here bc theres so many drop zones around Malibu- Downtown LA - certain areas around downtown LA my signal has dropped a lot maybe drive around by the tall buildingsnote: I don’t have the 600 mHz of newer iPhones please list any spots in LA you are also having issues. I feel most of these spots are fixable as I think Verizo

3
A
3 years ago
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magenta8037211First activity
asked in Network & Coverage

iPhone XS not sending/receiving some group texts

Everything was working fine until last week. Suddenly my group texts are all messed up. I will get several texts in a row and then miss some.  I will send a text and some people get it but not everyone; or I will send one and no one gets it.  This particular group is three other iPhones and one android. It is not consistent whose texts I receive/don’t receive and it isn’t consistent who gets/doesn’t get my texts.  It happens when I’m on WiFi and when I’m not on WiFi.  I do not seem to be missing any texts if someone messages me individually, only in the group texts.Things I have tried:1) power cycling2) resetting network settings3) restoring to factory settings4) checking and rechecking my message settings to make sure everything is correct (it is)5) updating iOS6) speaking to Apple twice. They had me tweak some settings on an associated iPad, and when that didn’t work I screenshared with them and they checked all my settings.  They told me to check with my carrier next.I’m very frustr

2
L
3 years ago
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magenta9166632First activity
asked in Network & Coverage

Data plan activated but connection not working

Hello,I purchased a new prepaid SIM card last week. I activated the card on Saturday, and since then have had access to phone and texts on my balance. The same day, I purchased a 1GB 7-day data plan, which I scheduled to activate on Monday morning. The purchase was verified, and I’ve confirmed through my account that I’m paying for a data plan on my line. Unfortunately, I’ve never been able to use the data. The phone always sends an error saying the network cannot be activated. I reset my phone countless times, turned off data, and reset my network settings on my iPhone. I then called support on Monday morning to try and resolve the issue. They said it was likely a problem on the back-end, and that it would “be resolved in 24 hours, guaranteed”. One day later, nothing was fixed, so I called back and found out that a ticket had never been created. After going through the same support questions again, a ticket was eventually created, but I’ve been told it will be 72 hours until it’s fixe

1
snn555
Pillar
3 years ago
D
danman32Learner
asked in Network & Coverage

Outgoing Spectrum mail on t'mobile

I don't know if this is T-Mobile's problem or Spectrum, but I cannot get outgoing mail to work on my Android when connected to T-Mobile cellular data.  Works OK if my Android is on WiFi.Server: mail.brighthouse.comSecurity protocol: TLSPort: 587Mail client says server did not respond when using above.Server rejects connection to port 25 with "service unavailable"I had used mail.twc.com, same problem.Inbound mail with imap not a problem

16
smplyunprdctble
Pillar
3 years ago
M
magenta9096384First activity
asked in Network & Coverage

Poor coverage

I have very poor coverage at my apartment, and I'm pretty sure it isn't my phone that's at fault since as soon as I get a half mile or so outside, everything seems to get connected just fine. Sitting here right now, it's on 'H', and a lot of the time it drops down to even 'E', which is basically useless. The coverage map also shows my address as full coverage (and also I'm in a pretty populated area, I'm sure there's towers around). Is there a place I can report this poor coverage? Or is this the place right here? Does T-Mobile give out some kind of at-home LTE equipment for these kinds of situations?Thanks

2
tmo_chris
Employee
3 years ago
M
magenta9088874First activity
asked in Network & Coverage

Not receiving verification texts

This is SO frustrating. I have a Simple Choice prepaid plan and I am not receiving any short code/verification texts from ANYONE other than T-Mobile: no Uber, no Lyft, no Google etc. This is particularly irritating as I'm travelling in the USA for work - right now I'm stuck at my Airbnb because I can't catch Uber anywhere. What the hell, T-Mobile!

2
tmo_amanda
Employee
3 years ago
M
metrowdFirst activity
asked in Network & Coverage

Random Group Messages?

I keep getting random group messages and all the messages say "Stop." I have checked my call/text logs and have not seen anything outgoing to these groups. However, this is getting frustrating because it can happen anywhere from 1 to 7 times a day. Has anyone else had this issue?

5
J
3 years ago
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duckypingFirst activity
asked in Network & Coverage

Unlocked Verizon phone (Note 4) unable to send/receive MMS

Hi,I am having trouble receiving and sending MMS on my unlocked Verizon Samsung Galaxy Note 4. I've changed the APN settings to everything I could find online, and tried downloading other messaging apps to replace the native version that came with the phone, but to no avail. Please help!

13
R
3 years ago
M
magenta8731148First activity
asked in Network & Coverage

Tower information. Where to find?

Hi.How can I find tower information on towers near to zip 36483?geo coordinates,azimuths, frequencies/bands, and tower heights.I plan to put an external signal booster (from T-Mobile?) at a house in Wing, but need to know which direction and which frequencies to use. This is a simple request.i called several times but the tech support said that they did not know how to find tower information.After 70 minutes on the phone the last time, I still did not receive any information. I simply asked for details on towers near to Wing, AL, 36483: geo coordinates, azimuth, frequencies, and tower heights.This should be easily available, but the three techs and their supervisors were not able to find this.My Tracfone  (AT&T) works in Wing, AL, but my T-Mobile phone does not have an adequate signal, so I want to put a booster on a tall enough mast so that it will be line of sight to the closet tower, and maybe put several yagi antennas and merge the feeds.But I need to know precisely where to ai

6
tmo_mike_c
Community Manager
3 years ago
dc5fan
dc5fanHelper Level 3
posted in Network & Coverage

Why am I seeing 2G service instead of 4G LTE?

In the past week I have owned a V30. I read that it has a better antenna than the Stylo 3 Plus. I do get 4G LTE sometimes. I am inside my house, but even the 3 Plus still received at least 2 bars. My zip is 61878. Should I call CS and go TROUBLESHOOTING?

17
dc5fan
3 years ago
M
magenta8604825First activity
asked in Network & Coverage

T-Mobile overseas military extended service

Does T-Mobile provide extended service to military members stationed overseas for 2-4 years, or would it be better to switch over to a local provider?

2
tmo_mike_c
Community Manager
3 years ago
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cheatcode6524318First activity
asked in Network & Coverage

consistent dropped calls and network issues

I have an older One Plus One phone. I have started to have consistent dropped calls and network issues. Issues likePeople call and the phone does not ring, it goes to voicemailDropped calls to the point where I have to use the phone mostly at home standing on one leg with a wire antennaNetwork ghosting on me when I am sitting still in a parking lot, going from LTE prior to call to H during call and backCalls that never connect due to network issues, seems like calls should still connect on H and E networks but they just drop Any thoughts?

5
M
3 years ago
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bstepFirst activity
asked in Network & Coverage

very slow 0.1 mbps download and upload speed with full 4GLTE service

I'm using an unlocked Samung Galaxy s8 active (previously ATT) and recently joined a Tmobile family plan. Every other phone on the plan is getting over 20mbps download, but mine has been excruciatingly slow from the beginning. At the very beginning when I joined I had no data whatsoever, and I went into a Tmobile store and the guy looked into the account and said he needed to "turn on the internet box."  After that I have gotten data but it's so slow its nearly unusable. Any inklings on what's going on?

5
M
3 years ago
T
trinhtattranFirst activity
asked in Network & Coverage

Does T-Mobile support these network type? FDD-LTE,GSM,WCDMA

I got a phone off online and wonder if I can use my 4G LTE with it or not2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz

2
A
3 years ago
C
colojaroLearner
posted in Network & Coverage

Should a Verizon S10+ work well on T-mobile networks and will it come unlocked?

First of all, is it true that most Verizon phones are unlocked when you buy them?Secondly, if I buy the Verizon version of the S10+ should I be able to use it on Tmobile and will it work as well as the Tmobile version? Would a firmware change or something be necessary? Does it have the same hardware?There must be some catch because buying the Verizon version outright from Samsung.com saves me $100 (I also get an additional employer discount on that site). Buy The Samsung Galaxy S10e, S10 & S10+ | S10 Price | Samsung US Thank you

5
syaoran
Pillar
3 years ago
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blairjFirst activity
asked in Network & Coverage

Partner coverage in Navajo nation

We will be visiting Chinle, AZ, which is within the Navajo nation.  The T-mobile coverage map shows "partner coverage" when zoomed into the area around Chinle.  We only need voice and text.  Will we be able to use our phones as usual, or do we need to do something to have coverage while we are in Chinle?

3
A
3 years ago
peaksleep
peaksleepFirst activity
asked in Network & Coverage

Nokia 7.1 - mobile data not working

Recently purchased the Nokia 7.1 Android One phone and have been having a lot of problems getting the mobile data to work, 4G or otherwise. Has anyone else had the same problem? Is there something I'm missing with a setting that needs to be switched? I was hoping someone might have some helpful advice. Have talked to T-Mobile support over the phone and in the store and no one has been able to help thus far.

4
M
3 years ago
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padawanFirst activity
asked in Network & Coverage

Large service dead zone, not yet a customer - how to report?

I'm considering joining T-Mobile, but there is a large coverage dead zone in my area.  I tried to report this area to T-Mobile Support via chat, but they said I needed a T-Mobile phone number to report my issue, and therefore couldn't really assist.  They also said that their info indicates that the area I was trying to report does have coverage (it definitely has none), which makes me think that this will never be addressed.  What would be the best way to get T-Mobile to investigate this dead zone and mark it for future upgrades?

10
magenta5377831
3 years ago
C
crystl003First activity
asked in Network & Coverage

HBO

i recently got tmobile and was supposed to get a HBO subscription for free

1
gramps28
Pillar
3 years ago
S
shalin429First activity
asked in Network & Coverage

Note 8: 5G?

When will T- Mobile users receive 5G speeds? Where will we receive those speeds? Because I know that AT&T Note 9's already receive 5G evolution speeds. Will Note 8 be capable of receiving 5G data speeds?

7
M
3 years ago
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walkaboutFirst activity
asked in Network & Coverage

New phone not receiving all texts.

I bought an unlocked pixel 3 and installed the SIM card from my old Galaxy 6. All services seem to be working except that I don't receive text from some individuals. I've gotten some texts from my mom, a group chat, and myself (testing it). There are some folks I can't seem to receive messages from. I've also tried a couple of those internet sites like textem.net to send messages to myself but do not receive them.Any tips?

1
snn555
Pillar
4 years ago
M
magenta7997104First activity
asked in Network & Coverage

All NEW VM being marked for deletion

Any VM I get, and when I check it within minutes, the recording says the message is due for deletion. What changed?How do I get around this?TIA.

3
snn555
Pillar
4 years ago
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