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Ask about our 4G LTE & 5G networks

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loopercoco3528First activity

published in Network & Coverage

No connection in JAPAN

As a t mobile one customer traveling in Japan was unable to connect to network. Due to 2g limit for international roaming, I had set mobile network setting, network mode to ”2G only” which has worked in other International locations. In Japan all 2G networks have been eliminated. How would I set network mode to make a connection without exceeding the 2G international roaming limit? Phone is a Samsung Galaxy S8 which is listed as works in Japan. Contact T mobile support over airport WiFi and was unable to resolve issue.

1763

3 years ago

aquaman73First activity

asked in Network & Coverage

Traveling

I have all my family members(4) in the TMobile One and we are traveling to Mexico in April, I understand we have up to 5GB of high speed data within México. My question is Do we need to switch Data roaming setting manually in all our iPhones once we land in the airport or isn’t necessary to turn ON data roaming?

3 years ago

magenta8010448First activity

asked in Network & Coverage

No downstream on LTE

My LTE symbol shows upstream, not down. I restarted my phone. This has happened several times over a few months. It is not location related, I've experienced this in 2 states and several cities. When I look the problem up, I find these forums with a post about toggling airplane mode. I'm not willing to continue to do that with my 900 dollar phone. I paid too much for it to not work right. Does anyone have a real fix for this? If not, t mobile people, how long before we have a resolution?

3 years ago

bluewind261First activity

asked in Network & Coverage

How can I get free-roaming networks in Cancun of Mexico?

I plan to travel to Cancun in Mexico. If I want to enjoy the free data and call in Cancun, do I require to get some permission before I go there or I can use the free-roaming directly without any external setting? My phone is Apple 7 plus.

3 years ago

shalin429First activity

asked in Network & Coverage

Note 8: 5G?

When will T- Mobile users receive 5G speeds? Where will we receive those speeds? Because I know that AT&T Note 9's already receive 5G evolution speeds. Will Note 8 be capable of receiving 5G data speeds?

3 years ago

cyan5628562First activity

asked in Network & Coverage

Will an old Nokia 1616-2c work in Europe?

Hi,I have an old Nokia 1616-2c (a "feature phone") that I bought in the US. It is badged for T-Mobile, but no longer locked to the T-Mobile network. Should it work in Europe? I have found conflicting information, including a suggestion (on Wikipedia) that the hardware doesn't support the European GSM frequency bands. If I try to use manual network selection in Europe, the phone says "no networks found". If this is genuinely a hardware limitation, then I guess I'm out of luck. If it's a software/configuration issue, then I'm all ears for suggestions.Thanks for any help!

3 years ago

kivelFirst activity

asked in Network & Coverage

Traveling to UK & France

I will be going in 2 weeks. Last time I was in Europe I used T-Mobile Sim and found that the 2g data rate was too slow to use for some needs. Example using phone for directions. My phone is eligible to be unlocked and I was thinking of getting a Sim Only plan from a carrier while in the UK. Don't know which carrier, but I want one that can also be used in France. I would like to hear from anyone who has done this. Is there any disadvantages that I may not be aware of. What carrier worked for you in both the UK & France.

3 years ago

galvez916First activity

asked in Network & Coverage

4G

Can you get 4G on an unlocked phone.

3 years ago

walkaboutFirst activity

asked in Network & Coverage

partha108First activity

asked in Network & Coverage

"Xiaomi Mi Mix 3" & "Huawei Honor magic 2" 4G LTE Coverage in the United States?

Will the "Xiaomi Mi Mix 3" & "Huawei Honor magic 2" receive 4G LTE Band 2, Band 4, Band 5, Band 12 Coverage in the United States?. I am thinking about getting this phone. Any thoughts suggestions or personal experience will help. Thank you.

3 years ago

mightymitchFirst activity

published in Network & Coverage

SSL VPN via forticlient connects but traffic does not pass

I'm using a Forticlient linked to my firewall with the correct settings and from wireless it works fine across the board, but using only T-mobiles network I am able to login with my username and password, but I can't pass traffic for example ping to something in the firewalls network.I know that T-Mobile is IPv6 and my provide is handing off ipv4 but it should jump from the carrier to the end point with no problems. I'm thinking it's the application I'm using either the ping app (I've tried many) or the Forticlient itself. Does anyone have any idea's how to get this to work?I am using the latest version of forti client and 5.4.6 firmware on a Fortigate VM64 firewall.

9406

3 years ago

greekfreakFirst activity

asked in Network & Coverage

Is using a WiFi Hot Spot a Good Option for Extended International Travel

I will likely be out of the country for greater than 3 months and understand that my International Roaming may be at risk or "excessive roaming" and looking for some options. I got a notice last year and frankly was using a fair amount of data because of limited access to WiFi.My primary option that I've come up with is to put my Samsung 9+ on Airplane Mode and just enable WiFi calling from minute I leave the US. This means I should not hit any non-US cell towers and be 100% WiFi for text and calls. I plan on purchasing a Pocket Hot Spot for when I am not connected to a stationary WiFi router. I can purchase a Hot Spot and 50GB of data in the country I will be staying in locally using a well know cellular provider for 99 Euros and reload as needed. Take that hot spot with me wherever I go (its pretty small).Can the forum please confirm if I am diligent about using WiFi only that TMobile's Excessive International Roaming Policy mostly likely will not come into play?I understand the

3 years ago

magenta7914502First activity

asked in Network & Coverage

HOW to get help

any help when a device won't connect to network

3 years ago

eandcoen62716First activity

asked in Network & Coverage

600Mhz LTE to 5G

Okay this is kind of a weird question. So T-Mobile is hard at work deploying 600Mhz to eventually carry their 5G, but I was wondering if it'll continue to support LTE after that. For example, I'm going to upgrade to the iPhone XI when it comes out in September, but intel(Apple's modem maker) has said they aren't going to have 5G modems until 2020(from what I understand), and apple is usually late getting on the next network standard bus anyway. So if I was to buy a phone with 600 Mhz LTE support, would it still be able to access the 600 Mhz after they switch on the 5G? Maybe this is a dumb question, but if Intel won't have official 5G modems until 2020, will I still get 600 Mhz LTE after the band has been switched to 5G? I understand maybe no one has an official answer yet and that's fine, just curious.

3 years ago

aeguy010First activity

asked in Network & Coverage

Anyway to get coverage increased?

I live in Ohio, zip code 44904 and work in 44903, We switched a while ago have have been very frustrated with the coverage. I have to literally step outside my work to try and send/receive phone calls and texts. Its 2019, this is what I would have expected in 2000. Ive had Sprint, and Verizon and both were amazing. Is there any resolution to getting the signal boosted? or any future plans to add towers?Thanks.John

3 years ago

likeiapaFirst activity

asked in Network & Coverage

Why the International roaming speed is so slow?

Hi,My company plan is "SC Smrtphn Flat Rate Global", and I never get normal network speed when roaming out of US. When I roaming in other countries, like Japan, I receive the SMS as below;Welcome to Japan! Your T-Mobile plan gives you unlimited data at up to 2G speeds and texts at no extra cost. What is the 2G speeds mean? By some speed test apps, I can't only get 0.09M download on 3G, so I want to understand what is the speed actually providing to my package?thanksKeith

3 years ago

narkFirst activity

asked in Network & Coverage

Cant send sms only

So I'm having an odd problem. I can't seem to send an SMS to anyone, except other people who have tmobile. I've tried this with afew people. I can send a .gif or group message and everyone gets it, I can send a .gif to a non tmobile person and they get it, but when it comes to a simple text....nothing. I get no error on my side, it even time stamps and appears to be sent, but nothing ever actually gets delivered to them. I'm at a 100% loss as I've run through so many things I've seen in other forums and the tmobile trouble shooting and this has plagued be for about 2 weeks now (I didnt know at first until it started affecting work and I got called out on it then I realized how long this has been a thing). Any advice is gladly welcome at this point, feel like I'm carrying around a $900 brick. Thanks.

3 years ago

landonlocoSpeaker

asked in Network & Coverage

Why mid range phone doesn't support on t mobile basic LTE A

Hi, I am wondering why mid range devices on t mobile refuses to do basic LTE A when they can do it on paper. My phone an LG stylo 3 plus is capable of two way CA between band 2,4 and 17, my market can do CA between band 2 and band 4 through not everywhere and when there is some LTE A it only activates with high end devices like iPhones or galaxy S series. In other carriers like AT&T even mid range phones do CA with different band combinations but thing is they can do it then why not t mobile, there times when one band can be quite congested but if you combine the capacity of two of them in most cases speeds duplicate not by a lot but the difference is there. For example I can be on a area with LTE A available and my phone which doest detect it or connect to it gets 2mbps meanwhile the high end phone can get 7mbps with the bands combined so yeah it can make a difference in most cases

3 years ago

soniacanahuiFirst activity

asked in Network & Coverage

international

if i were to go out of the USA can i use my services internationally ?

3 years ago

magenta7789276First activity

asked in Network & Coverage

"Simple Choice North America" plan in Spain

Will "Simple Choice North America" plan work as "Simple Choice" plan in Spain?I mean, will it have the same rates like: unlimited data, unlimited text, talk $0.25Thanks

3 years ago

magenta7754671First activity

asked in Network & Coverage

Issue withToggling Mobile Data After Switching to T-Mobile

I was on ATT originally(phone was ATT specific as well) but had phone unlocked before switching to T-Mobile. I've seen a consistent issue when it comes to turning Mobile Data on and off via the settings on my Galaxy S 7. If I were to turn off mobile data at one point; then turn it back on at another point; then restart the phone later on, my mobile data will not work. The 4G sign may appear but I won't actually have any data. The settings option will show that my mobile data is enabled.I'm able to fix this issue by leaving the Mobile Data option turned off and then restarting the phone and then toggling that option to be back on. Is there a way to prevent this issue in the first place if at one point I want to turn off Mobile Data? This issue is probably related to me originally having ATT.

3 years ago

tiz3314First activity

asked in Network & Coverage

LTE outage in Phoenix, AZ 85044

Is there a known outage going on in Phoenix, AZ? None of my phones or tablets can connect to LTE and this issue started about 3 hours ago. I can turn off LTE and get a slow trickle of a connection over 3G/4G but as soon as I turn my LTE back on I get “no internet connection please activate mobile data or connect to WiFi“

3 years ago

miketHelper Level 2

published in Network & Coverage

Trouble Data Roaming in Ecuador

This isn't a question - but just want to know how/where to address a problem for benefit of future roamers. We were using an S5 and an LG-G4. Most areas said we had 3G and sometimes 4G service to choose from. In some areas it was MoviStar (with the signals from Claro being not available for us to use) --other areas it would be the reverse. We were also connected to a basic GSM or 2G signal. We had to keep rebooting phones to connect to 3G or better to get data. Sometimes just one of the phones would connect in a given area. Signal strength was always strong. We were there both a week before and a week after the earthquake. Not near damage areas when it hit. This was our 11th or 12th intl. roaming country since new program went into effect couple years ago. First time with problem like this. Made it hard to use Google maps.

3925

3 years ago

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