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Ask about our 4G LTE & 5G networks

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PbaumFirst activity

posted in Network & Coverage

netgear ac1900 compatability

It a netgear ac1900 extender comparable with a T-Mobile mesh router

4 months ago

Babyboop1973First activity

asked in Network & Coverage

connection quality

I have tmobile home internet and metro by tmobile cell phones. For approximately the last 2 weeks my connection quality had gone from "good" to "poor". Both my home internet and my cell phone wifi are terrible. Home internet cannot stream on TV, when phone not connected to home internet I lose all connectivity. This pretty much only happens at my resident's. I live on treasure Island in Florida, 33706, is this because of the new 5g? My cell works on 4g and my tower is suppose to support 5g. Any info would help...

4 months ago

Grampa073First activity

asked in Network & Coverage

5G service down in Rogers, MN 3/4/22

Anyone else having 5g outage in Minnesota?? I’m only getting LTE service.

3 months ago

magenta8095600First activity

asked in Network & Coverage

Landline caller always gets busy signal when calling me.

My friend calls our T-Mobil Apple Cell phones and always gets a busy signal. (She can call me from her cell phone successfully.) She is calling from an ATT landline. She can call other Apple Cell phones (who are not on T-Mobile) from her landline, just not ours. I have checked my phone for call blocking, call forwarding, airplane mode, do not disturb, etc. And it isn't my phone's settings. Any advice?

4 months ago

TxMitchellFirst activity

asked in Network & Coverage

Hotspot Performance

What kind of download speeds can you expect from the Max hotspot plan?what is throttling and what are the speeds then?

4 months ago

SrinivasGFirst activity

asked in Network & Coverage

IPhone 13 Pro & 12 Pro low signals

Observed that both IPhone 13 Pro and iPhone 12 Pro has very low signals (1-2 signal points).5G signals - (1-2 points)Same SIM was placed in Samsung S10e got 5 points/full signal.Can you please help me to get the full signal on the IPhone 12 Pro and 13 Pro.

4 months ago

EldrickFirst activity

asked in Network & Coverage

Video streaming counts as hotspot data

I use a few different streaming services on mobile, occasionally. For some reason streaming video, through various players,now counts as hotspot data, which I'm limited to 5GB per month..Any idea why this does not use regular data, as I expect it should. Something in setting or APN?Tia

4 months ago

LejonesFirst activity

asked in Network & Coverage

cell phone service problems i

Is anyone having problems with cell phone service in Bastrop County, Texas today? I’ve been out of town and when I returned today I no service. Friends of mine are having the same issue. Thanks.

4 months ago

ramdadaFirst activity

asked in Network & Coverage

International roaming

Not receiving any calls and SMS messages. I paid $5 for 24 hrs service. I thought my plan covers international roaming. I am very disappointed. Right now I am in Hyderabad, India.Mobile number:40889382924083985854

4 months ago

Ross1957utFirst activity

asked in Network & Coverage

Nord N10 location updates

Nord N10 never knows where I am..if I ask my location it’s at least 20 minutes old.if I turn on driving mode it finds me.

4 months ago

Jrbuckley11First activity

asked in Network & Coverage

Wi-Fi Channel

How do I change my router's Wi-Fi channel? I'm trying to enter my IP address in the browser, but it won't load.

4 months ago

Sai iphoneFirst activity

asked in Network & Coverage

Youtube not working on mobile data

I am having an issue with using youtube on mobile data. Using youtube from my safari browser (iPhone 13 pro) it is working fine when connected to my wifi but not playing the same video when using mobile data. I restarted the mobile

3 months ago

JesseaxeFirst activity

posted in Network & Coverage

Service is questionable

I recently switched from Metro PCS with an older iphone to TMobile and a new Samsung S20. I bought the top tier data plan thinking I would be stepping up in quality and service. Turns out I was getting better data transfer and more consistent service with a plan that cost half as much and a crappier phone. I am very disappointed.

4 months ago

Mikeflash1973First activity

asked in Network & Coverage

TMobile wifi

Why is TMobile wifi the worst wifi ever? TMobile wifi reminds me of aol dialup without the noise. TMobile should be ashamed to have put that garbage on the market. TMobile is stealing from it's paying customers.

3 months ago

hjrockwoodFirst activity

asked in Network & Coverage

HOW DO I STOP A SONG AUTOMATICALLY PLAYING ON MY PHONE

THIS SONG IS AUTOMATICALLY PLAYING ON MY S20 FE 5G ALL DAY EVERY DAY IT NOT IN MY MUSIC LIBARY WHERE IS IT COMING FROM HOW DO I STOP IT ( N’ ZIEME NUN PUTIMME STA’ LUCA RANNONE FEAT TONY RUVIO)

4 months ago

GulfvetmikeFirst activity

asked in Network & Coverage

Gaming with this Arcadyn Gateway

I just got the new Tmobile gateway the Arcadyn KVD and I tried to game on my Xbox One but keep getting a strict Nat type. Unfortunately as I have been seeing and reading their is no advanced setting or a way to log into this gateway to change anything. UpnP is also unsuccessful. I've talked to tech support they couldn't help due to how strict it is for them also. Only thing they told me was to call Microsoft myself to see if they could help in regards to doing something with their gateway which seems redundant and they should be able to fix this themselves so gamers could game using their gateway. Is their a solution cause if not I would have to go back to my old internet provider and pay a ridiculous price for internet and be able to game on my Xbox. Any help would be nice.

3 months ago

laserray777First activity

asked in Network & Coverage

Using a backup router

I have the t-mobile 100gbps router and a at&t 18 mbps gateway. i would like to use the t-mobile gateway as my primary router and use the at&t router as a backup router. Any ideas on how i can configure this on my system.Sicerely,laserray777

4 months ago

Crick86First activity

asked in Network & Coverage

Franklin T9 Mobile Hotspot

So we borrow these hotspots from the local library. For months we have brought them home and connected our phones, laptop and three Roku's to it. All of a sudden the Roku's will not connect. Everything else still does fine and nothing about our TVs or Roku has changed. It will give me the first green check for a connection, and not the second for internet..The library is zero help telling us it must be the service where we live kind of out. Well not it isnt. The hotspot has full bars and.runs our phones and computer. Just not the Roku anyonger..please help???

4 months ago

Mamadorris71First activity

asked in Network & Coverage

cant connect mifi to ps5..HELP

Can't use mifi to connect to PS5 because of NAT. I think... using all my internet time on phone to play cod. please help so frustrated and i have no idea what all this internet lingo is. just want to play cod...

4 months ago

khymesFirst activity

asked in Network & Coverage

Phone keeps on saying it's not connected to service

So I keep having text messages that won’t be sent or phone calls that I can’t make because it says that I am not connected to a service. Anyone else having this issue? It’s been going on for about three days now. I restart my phone and it will either work or not work. Not once on the service bar does it say that I don’t have service, but it will go up and down from 5G to 4G I don’t know what to do.

3 months ago

T-BagginsFirst activity

asked in Network & Coverage

What data speeds should i expect at my location

Newbie - got T Mobile Superbowl Sunday.iPhone 8 on LTE - Lake Las Vegas zip 89011 Magenta 55 planI am getting 30-50Mbps download2.5-3 Mbps upload, sometimes as low as under 1MbpsJust switched from horrible Spectrum mobile,.. I use no data compared to most, on Spectrum I kept under 1GB per month and paid $14.This area is not great in general for wired or wireless,… any input appreciated.

4 months ago

vvmahabsFirst activity

asked in Network & Coverage

Alcatel MW41NF mi fi device : All 4 LED lights stay on, Not connecting to the Internet

Hello all,On attempting to power on my Alcatel MW41NF mi fi device, all 4 LED lights comes on and stays on but the device is not connecting to the internet. Is my device failing ? does the battery needs changing? looking forward to your replies .Thank you.

3 months ago

jpntigerFirst activity

asked in Network & Coverage

home internet availability

Anyone received invite for home internet after signing up address in areas not covered ?

4 months ago

KbraucherFirst activity

asked in Network & Coverage

Trouble getting my texts on a Nokia X100

My phone acts like it’s on DND mode. However I’ve never used DND and have gone through all setting, including developer options, to make sure messages are always pushed through both SMS and Messenger messages. Its almost like the phone receives it but then doesn't make the sound until 20 minutes later or until I open the phone. I have replaced my SIM and have reset my network connections as well. Only other thing I can think of is that maybe there’s a receiver of some kind thats bad in the phone itself.. Any have any ideas or had the same thing happen?

3 months ago

atw923First activity

asked in Network & Coverage

Device Section on T-Mobile internet app

When are you going to fix the issue with device section so we can control what devices are on it? Every time you click on it says lost connection with gateway restart app so frustrating when I need to remove schedule on my work laptop. Update today obviously was not to fix this issue and I have seen several people complain about it. I have uninstalled app and reinstalled numerous times, reset gateway, hard reset, called in about it and it is still unresolved.

3 months ago

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