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How does my plan work in other countries?

I have recently joined a T-Mobile plan which gives my family and I 10GB of internet. We are currently in brazil and we are not able to access the internet. Should we turn on roaming? Do we keep the same speed as if we were in the USA? If not, how much does it cost to upgrade it?

I just activated my T-Mobile 4G Mobile Hotspot today, and it only grasps an "E" connection. I haven't had a 4G connection yet, which is concerning because I paid for a 4G plan. Does anyone know how to fix this?

I just activated my T-Mobile 4G Mobile Hotspot today, but it only grasps an "E" connection. I haven't had a 4G connection on the hotspot yet, which is concerning because I paid for a 4G plan. Does anyone know why this is happening, or how to fix this?

Using hotspot in Mexico on Telcel

I just came back from a trip to Mexico (Guanajuato and Monterrey), and I used the hotspot in my phone (I have the Simple Choice North America - everything unlimited with 14 GB of hotspot). I was connected to Telcel LTE and I tested the speed with one of my apps and it showed me that I was connected...

In a dead zone, not registered with network

I was in rural area, where, according to the t-mobile coverage map, should have fair LTE signal and worst case voice call and text. There was no LTE. But I got full-bar signal. When I tried to call 611 to test voice call, I got "not registered on network" on the screen and call didn't go through....

Very slow LTE and 3G inside office building

I work near 53rd St. & Lexington Ave. in New York, NY on the 21st floor, and I have very slow LTE and 3G data. I ran a Speedtest and the results were: LTE: 44ms 0.52Mbps 3.39Mbps3G: 49ms 4.87Mbps 0.48Mbps I'm using a Moto G 3rd Generation. Is there anything that can be done, or is it just an i...

Timely firmware updates?

I know this has been going on and off before but it would be nice to see some kind of a commitment when it comes to timely updated on the firmware. Since the last update (3.0.0.4.376_3108-g23b5852) I am seeing 5 upstream updates for the model this is based off of; including another sizable SSL updat...

what are my settings suppose to be in japan to use my data without charges?

I'm on a business trip here for 6 month in Japan, I currently have Simple Choice North America UNL 4G LTE + 14GB Smartphone Mobile HotSpot Family Match 4-12 lines Promo. I have a LG G4 cellphone. I want to make sure my settings are where they are suppose to be. Can Anyone help me out.

Service in VietNam

Know that as per notice, "Important information regarding VietnamAs of January 13, 2015, data roaming access in Vietnam is blocked. At this time, access to voice calls and text messages (SMS/MMS) are allowed at standard international roaming rates. This was due to an independent move by the Vietname...

Can I use my phone as a mobile hotspot internationally?

Hi, I'll be heading to the Cayman Islands in May. I know my phone will work for text and data, but will the mobile hotspot feature work?

iPhone 6s Model A1691 or Model A1700 work in t-mobile's network?

Do the iPhone 6s Model A1691 or Model A1700 work in t-mobile's network?

Routes on Cellspot up to other router?

I have a little Vonage box upstream from the AC-1900 Cellspot. That is, it's between the Internet uplink and the Cellspot router. Vonage recommends this because they want the clearest connection possible for the VOIP. The Vonage box is a full-blown router, even though it only has the two Ethernet...

how does this work??

Just curious as to how this map works. Does it include wifi calling or only tge network? This is where im moving to in April and the map is Pink amd says 4G LTE. Calls work outdoors amd maybe indoors. The thing is i dont get any service anywhere with in a half hour drive from there. So im just curio...

Service is E vs 4G or LTE

My service in zip code 48837 is E vs 4G or LTE. I have never had this issue before. Is there a reason why the service is worse then it has ever been? Is there an outage in my area that is causing this and it is just temporary? i have an iPhone 6. THank you

How do I hook up my external hard drive to my Cellspot Router?

I recently got the TM-AC1900 wi-fi Cellspot Router. I want to hook an external hard drive up to it that I can access from my computer and then use to create a paperless filing, system, store music, perform back-ups etc. If I plug the hard drive directly into the USB 2.0 port on my laptop, I can ac...

Very slow LTE speeds

I barely got T-Mobile 10GB data yesterday, talk and text work great but I speed test the data on LTE and i only get 0.13 down and about 0.10 up, wondering if this can be fixed?

Horrible coverage in a lot of areas in Naples, Florida

I have NEVER had such disgusting coverage as I am experiencing here in Naples Florida.

Getting a Wi-Fi CellSpot Router (on family plan, out of state)

I'm interested in getting/renting one of the CellSpot routers to improve wifi calling coverage at my place (which blocks out cell signal almost entirely)—we need a new router as well, so it'd be very convenient. I'm on a postpaid Select Choice family plan, which looks like it'd qualify to get one fo...

T-Mobile discontinued domestic data roaming on Commnet. Commnetwireless.com website explains it on the home page. When outside T-Mobile coverage domestic data roaming is no longer working at areas covered by Commnet. Should I expect domestic data roa

T-Mobile discontinued domestic data roaming on Commnet. Commnetwireless.com website explains it on the home page. When outside T-Mobile coverage domestic data roaming is no longer working at areas covered by Commnet. Should I expect domestic data roaming to be restored?

4G LTE signal booster

Hey everyone, just got one of these. Just wondering for anyone else that has one, did any of you see an increase in your electric bill after setting it up?

Internet/Firewall

Suddenly I can't connect to the internet without turning off the Firewall on our cellspot router. Suggestions?

I keep getting error ero82 unable to connect

My phone is Samsung Galaxy Core Prime. I would get wifi calling errors when using a Netgear router. So I changed to the T-Mobile WiFi Cellspot router and still have the same problems. Any ideas besides restarting wifi calling and the phone?

Studying abroad in New Zealand - what will I be charged for?

My daughter is studying abroad this semester in NZ. She just told me her boyfriend on Verizon is being charged $.20 for receive her texts and $.25 to send her texts. Customer services tells me she has accrued $45 in charges but can't tell me what for until the bills is printed. Am I being charged to...

Getting "Not Registered on Network" in multiple locations in Raleigh, NC

Having the same problem with two different phones (Galaxy Note 2 & Note 5) in multiple locations in Raleigh, NC. Here are the symptoms: According to T-Mobile coverage map I should have good signal at those addresses (RootMetrics also confirms coverage)phones showing 3-4 bars of signal strength t...

can i use asus tm-ac1900 for centurylink?

I GOT THIS ROUTER AS A GIFT AND WOULD STILL NEED TO GET A MODEM FOR IT I GUESS? IF I GOT A MODEM CAN I USE THIS ROUTER WITH M CENTURYLINK DSL?

Does T-Mobile support TBayTel network in NW Ontario ?

I know that in Canada, carriers can roam on each other in some places (ie. Rogers can roam on Bell in Sask, and Bell can roam on MTS/Rogers in Manitoba). The question that I have is... can T-Mobile roam on TBayTel in North Western Ontario (eg. White River, Sioux Narrows, etc).

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