International roaming / India - has issues

After  4 weeks  in India,  this problem  remains unsolved.  Numerous calls to  tech support resulted only in apologies  and  un-diagnosed  status.  Strangely,  when i moved to a big city  (called  Bangalore), i experienced  no  issues on the first day,   same  “no data connection”  on  second  day,  and then  it started  working  fine  later part of  2nd day.  It was working  in  Delhi  during my  initial  landing.   But,  the  city  of  Coimbatore  consistently  had  “no  data connection”  for  3 weeks.   Talked to local partner, and  they  tried to connect the  phone  directly  to their   APN.   No  luck.  T-mobile  just said   “tower  issue”   and  left  it at that.    This  would be  another  blow  to  account,  since  I will have to visit  this  city  of  Coimbatore  often  in future  and  I  would require  connection  (as  a  backup).   It maybe  was bumped  upto  Engineering  (with a  trouble ticket  assigned),  but  no  call or email from them.   They  simply   overwhelmed  after  the  recent   security  breach.

What  can i do  to  get this resolved ?

6  hours  phone call  and  1  month  later,  this problem  is  not yet  solved.  I  travelled  to  a  bigger  city  (Bangalore)  and  4G data  worked  there fine.  When  i  travel  back to  Coimbatore,  my  data  connection  does  not happen  (even though  signal  is  strong  and  i am  at center of city).    The  phone  i have  is a   LG  Q7+  (T mobile)   running   Android  9   software  version   Q610TA20g,   

Wonder  if  people  who have   a  Samsung  also  have this issue  in  Indian  small  towns.   Last  time i travelled to  India,  (2 years ago)  this was  not an  issue.

I have the same exact problem. Works flawlessly in Bangalore, and no data or lowest 2G occasionally. Tmobile wasted 4 hours of my time to troubleshoot their problem. I'm glad i came across this. My company phone Verizon works flawlessly. Time to ditch tmobile....

T-Mobile is unable to guarantee roaming partners' performance. Also, your device needs to be compatible with whatever network bands are being used by the foreign carriers. It's always a good idea to check before you travel: https://www.t-mobile.com/support/coverage/international-roaming-checklist

I am facing the same issue in Bhopal, India. My phone shows full bars but intermittent data connection. This is a complete farce. This was one of the main reasons and I switched to T-Mobile from AT&T and selected Magenta Max. This is not fair to the customer. I am okay with having 2G data speeds as long as it is consistent and I don’t lose data.  But this is a joke what I am experiencing. T-Mobile can not make the claims of unlimited 2G data on international roaming if the service is not reliable at all. 

I upgraded my T-Mobile plan to Magenta Max hoping to not have the connectivity issues I had on my earlier trips to India (Hyderabad, Pune, Chennai and Delhi). 

I just returned after spending 11 days in Hyderabad. I literally had no connectivity for 95% of my time though I was staying in the heart of the High tech City. As soon as I left Westin Hotel in the High tech City, I would see zero bars on my phone. Sometimes, I will see 3 or 4 bars but no connectivity. Outside the high tech city, I always had 0 bars on my phone. Basically I couldn’t use my phone in Hyderabad without a wi-fi connection. I felt like I was living in the stone age with T-Mobile. Not sure, why I am paying T-Mobile for the Magenta Max plan for connectivity in India - I had connectivity in Delhi most times but none in Hyderabad.

I must say that T-Mobile continues to majorly disappoint its subscriber for connectivity in India. I had terrible experience on my prior trips and I thought it was due to not buying their international pass. On my previous trip, I bought the pass and had the same issue.

T-Mobile talks big about high quality and customer care but it seems that they are aware of this problem (this thread and many such threads) and have decided to do nothing about it. I would probably be switching to ATT or Verizon after my contract (new phone payments) are done.  I travel to India a lot and seamless connectivity across India is critical for me.

I am glad that I didn’t waste hours with t-mobile support based on the experience of the folks on this thread. 

Highly disappointed T-mobile.

Day 2 of 2w trip and I am experiencing the same issue as reported above for Pune. when in Mimbai, I was able to connect and use data as normal, but in Pune, I see all bars but no data. When trying to connect on other TMO roaming partner manually - Airtel or JIO, get the error that cannot register. 2 years ago, this was working fine here but now the issue is very bad. Have asked TMO to issue a service request towards Vi India, hopefully they can fix the issue. 

Someone in the technical team at TMO should be reviewing these and trying to identify how to fix for international roamers as it is very difficult to manage without data connectivity

The tech team are so disinterested in actually solving the issue. They literally claim it is a signal problem with the local tower. I have another phone with an Indian plan that is getting great signal with Vi as well as data. They made me change phones and try as well. No dice.

Anyone found any fix for Tmobile-Vodafone coverage issue in Pune ? With E after the strong network bars, there is no connection or data flowing at all. 

I received message on arrival that my T-Mobile plan gives data at up to 256 Kbps.. however this is false. I was never able to get Internet during the 2 weeks stay in Pune.  Even adding the 15 GB international data pass was of no use…T-Mobile is providing false and misleading information about the data roaming service in India.

I have been trying to use my T-mobile service on several of my trips to India over the past 10 years- Come back from each trip frustrated whenever I tries to use. In large cities it works good percentage of times, but once in the country side, and that includes National Highways, it rarely works. Initially, I spent lot of time talking to the customer service of T-mobile and also local partners. Yes, I am talking about the areas where T-mo maps show it’s in the covered areas. Now I just turn it on only when I have wifi access. I understand the frequency bands used for the handsets sold in USA may be sometimes different from the ones Indian cell sites use (there are always at least some common bands where the handset should lock on), but I even tried using T-mobile sim on  Indian handsets, but still they don’t work. It’s same whether you buy a roaming package or use free slow speed data you get with the magenta plans - I tried both. This probably is the problem with the setup with the Indian carriers, but it’s for T-mobile to coordinate with them and get it fixed. We cannot take it up with them individually where we are not even their paying customers. I don’t think T-mobile cares.

I have had this same problem. When I landed in New Delhi airport on July 1, 2022, it kinda worked, though slow, but that is expected. I have spent the last few days in Guwahati, a pretty large city. Apart from the inability to get to the internet, I have another problem: the data service rarely works, including texts. This is a severe problem for me as whenever I try to make a purchase using my US credit cards they send a code in a text to my registered phone number for verification. But since I don’t receive these texts (except sometimes with a random delay that can last hours, by which time the purchase is timed out), I cannot use my credit cards. All the while, my phone shows LTE with 50% bars (with an R on top to indicate roaming, and the Settings show that the SIM is now registered to “vi India”). Strangely, occasionally it works great; I have even had a video call once through Whatsapp with a person in the US.

After reading this forum I decided it’s not worth my time to talk to T mobile about connection issues; they are clearly aware of it but decided not to do anything about it.