so I got the iPhone 7 plus earlier this year and have never ever had a complaint about the device or connection when not on a wifi network.
However, in the last two weeks I've noticed my phone barely being able to load a YouTube video when the quality is set at 480p. Also, updating or downloading an app takes me about a good 15-20 minutes.
I have updated my phone to the most recent software, factory reset, tried resetting network settings, turning phone off and back on, toggling location settings.
I downloaded a well known speed test app, and the speeds I'm getting are NOT LTE speeds. I'm getting on average .75-1mbps down and 1-1.5mbps up.
I have also called tmobiles tech support line and I have talked to 3 people this week so far who have told me i have unlimited data and that I have not yet reached the 20GB of high speed data or whatever.
One of the tech support people had told me that one of the towers near me needed some work done, but that it would be finished by 5pm that day. I have seen no improvement whatsoever.
Also, when I connect my firestick to my phones hotspot, I am met with constant buffering and connection issues when I'm less than 3-5 feet away from the firestick with my phone.
The indicator in the top left hand corner shows that I'm getting 2 bars of LTE
This happens no matter where I am or what time of day it is.
I would greatly appreciate some help on this because I rely on my 4G LTE very much.
I really hope to resolve this issue ASAP because I am going crazy without being able to use my phone in the way that I need.
Best answer by tmo_chris
Sorry for the confusion. In your original post, you mentioned that you have 2 bars of LTE which should be netting you faster speeds than 0.75 down. If signal fluctuation is happening and you are frequently dropping to 1 bar, then a signal booster (2 part unit) could help you a lot. If there is an area of your home where you are able to get consistent strong signal like near a window, this is where you are going to want to place the window unit of the signal booster.