I have 1) an Alcatel Go Flip phone that is locked onto the T-Mobile network, and 2) a legacy T-Mobile "Pay As You Go" plan (in which I pay only for the minutes I use).
The following scenario has been happening lately:
A call to my phone goes straight to voicemail, with my phone not even ringing. The caller leaves a voicemail, and I get a voicemail notification.
I turn the phone off and then back on.
Now, a call to my phone causes the phone to ring, at least for a little while. However, after some time period, the straight-to-voicemail problem occurs again.
Sometimes, the following scenario happens:
A call to my phone goes straight to voicemail, with my phone not even ringing. The caller leaves a voicemail. However, I do NOT get a voicemail notification until I turn the phone off and then back on.
There are 2 possibilities:
1) The Alcatel Go Flip phone has a problem.
2) The T-Mobile network is messing with T-Mobile flip phones and is causing calls to T-Mobile flip phones to go straight to voicemail.
So, has anyone else experienced this straight-to-voicemail problem with a T-Mobile flip phone? Has anyone experienced this straight-to-voicemail problem with a T-Mobile smartphone?
I would greatly appreciate any help.
Best answer by tmo_mike_c
I'm confident the network isn't messing with your phone, and I'm sorry you're having these issues. Calls going straight to voicemail is normally a signal issue either in a particular area or something going on with the device. With that being said, the best place to start using our Signal issues / no service troubleshooting to see if that helps with signal and improves incoming calls.