I got the phone ported over and texts come in and go out just fine, but BOTH our phones are getting a message when we try to dial out: "the service you are attempting to use has been restricted or is unavailable please contact customer care for assistance t-mobile". If people call in, they get 'By subscribers request this phone can not receive calls'. The message we get also says to contact customer service, but we have no way to call and I see no 'chat' link or anything on their web page so...
The lady that set us up said it could take 24 hours to port, but I figured that was done once the texts started coming in??
Anybody know what's going on?!?!?
Best answer by podboy
Couldn't even do that! Nothing worked...
And the reason (as I just found out at the T-Mobile Store) is because the idiot at the Costco put us on a DATA ONLY Plan. Like for a tablet.
The T-Mobile guy said as soon as we started getting texts (an hour after signing up) we were ported and WOULD HAVE had phone service.
Thanks everybody for your help!!