I'm considering joining T-Mobile, but there is a large coverage dead zone in my area. I tried to report this area to T-Mobile Support via chat, but they said I needed a T-Mobile phone number to report my issue, and therefore couldn't really assist. They also said that their info indicates that the area I was trying to report does have coverage (it definitely has none), which makes me think that this will never be addressed. What would be the best way to get T-Mobile to investigate this dead zone and mark it for future upgrades?
Best answer by tmo_lauren
It definitely does look like there's some gap in coverage there.
Unfortunately the best way for us to get issues like that fixed is with customer complaints, which I don't see many logged of. I can file a ticket for the area (the rep you spoke to would have needed a number), but ultimately they're much more prioritized when a connected phone number/active customers are filing tickets. If you know anyone in the area with T-Mobile, having them file for service requests under their number is the best way to have action taken!