Hi, this is my 1st time posting this forum.
I recently moved to a new place in California zip code 91731 where, in T-Mobile coverage map, I'm supposed to get "Good" coverage.
However, average download speed on 4G LTE is less than 0.5 mbps. Often see around 0.07 mbps.
It's unusable. Can't even refresh Gmail app often times.
So I called the T-Mobile customer service.
1st time they told me that it's because I have an old phone that doesn't work with 600mhz band which covers the area I live in.
Ok, so my wife and I went ahead and got ourselves two google pixel 3a phones spending about $900.
However, on the new phone the result is same.
2nd call, the representative told me and insisted that the slow data speed is because I had used more than 50gb and deprioritized. So after my billing cycle refresh 14th of September, it'll be fast again.
Even on the month I used 100gb i never experienced data speed this slow.
So I checked data speed on my wife's phone, on which she had only used about 20gb of data, so it's still prioritized.
The result is same. Couldn't even reach 0.5mbps.
I even went to T-Mobile shop close by and ask one of the clerks to test the speed on their phone, same result.
Showing the result, this time representative said that the cell tower nearby is under modernization and will be done by 09/14.
Now it's 9/15 it's still same. Very slow. Not usable.
Everything T-Mobile reps say seems excuses and BS. I know it doesn't apply to all the reps but as far as the ones I talked to. They don't try to solve my problem but just make up a reason to justify themselves.
I'm paying for 4G LTE data speed. This is not acceptable.
Can anyone here help me with this problem?
My plan is T-Mobile One Plus. Phone is Google Pixel 3A
My zip code is 91731
I went through network reset. That did nothing.
I do get fast data speed at my old place and other areas.
Or should I seriously consider changing the carrier to Verizon?
Best answer by tmo_chris
Hey there! The area already 600 MHz but we are turning it on through another tower that did not have it to increase coverage 😊 The tower that is undergoing maintenance is on the SE corner of Baldwin AVE and Lower Azusa RD, closer to Shirley.
The issue you are having where the speeds jump when you travel less than a mile is definitely congestion. The best way to alert our engineers to these specific location based issues is through a service request when calling our over the phone experts as they will be able to collect you exact information securely as we are unable to do that here on a public community forum.