Loss of T mobile antenna and wifi

  • 16 July 2020
  • 1 reply


I have had this problem for a short while. I will walk into our home and my phone drops the t mobile antenna, and the wifi should take over. However, I will notice that I can’t receive calls or send messages nor receive them, it just says no service available.  My wife has the same type of phone with no issues. Phone is a Moto G6.  Help please.

1 reply

Userlevel 4
Badge +8

If you restart your phone once you enter the wifi area, do the phone calls & messaging begin to operate as expected? Does wifi calling ever work at home? Have you checked that your settings (APN, wifi calling, wifi prefered, etc.) match your wife’s exactly?