we've had the Home Internet service for a week or so.
and at least twice, the gateway device had to be power-cycled to bring back internet access.
otherwise, it has performed just great, getting upwards of 35-40 Mbps.
so i have 2 questions:
1) have you had to do the same, that is, power-cycle? hopefully, this won't become a habit.
2) i did not see any way to updating the firmware. how is this done?
thanks for any feedback...
Best answer by tmo_chris
Sorry to hear your gateway is messing up on you! That is definitely not the expected behavior! If this keeps happening, we have a dedicated support team for T-Mobile Home Internet that can look into this further for you if you call 1-844-275-9310.