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Missing Text Messages


Been having issues with receiving text messages. This is group chats amongst varying phone operating systems (i.e. android, iOS) as well as single messages. (IOS to android) . I have tried nearly all troubleshooting techniques with no success .

 

I've linked a precious thread which explains my exact issue in detail (Missing random texts from multiple (iOS and android) devices ) .I would like to know if anyone else is still experiencing these issues? I seriously think this is an issue related to the T-Mobile network and if I cannot get this resolved soon, I will be leaving T-Mobile .

 

@tmo_sean_h can you please assist me in troubleshooting this or direct me to someone who can? I'm on a Samsung S10 Plus but have also had issues on an iPhone X .

 

Thanks,

 

Dan

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Best answer by tmo_lauren 31 December 2019, 14:45

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Switched from AT&T last month. My wife and I are noticing that some group texts are being received by only one of us. Of course the sender doesn’t know it. I use SMS for work. This could be a dealbreaker T-mobile. 

My story with missing texts is a long one.  But in general, I’ve had issues with missing texts from time to time with individuals and groups, and across different phones I’ve owned.  I spent A LOT of time with Tmobile trying to figure it out.  I’m now thinking it’s just TMobile.  It hasn’t only happened with me, but other TMobile users - my husband, my brother, coworkers.  All different phones, and all randomly missing messages.  Frustrating.

I have just upgraded from iPhone 8 Plus to 12 Pro. I am also missing messages from group texts. Customer service says everything looks ok on my end. They aren’t able to figure out the issue.

I have also been having this problem since switching to T-Mobile back in December- I have gotten a new phone, and the problem persists. After 6 phone calls to tech experts I'm done trying to get someone to fix this, I think I'll just switch back to Verizon.

Userlevel 3

For situations like this, typically a ticket will need to be filed.

I would suggest noting the times messages were outgoing from the sender, the device they're using and you're using, their carrier, and whether or not there's any issues with your messages being delivered to this same person.

The ticket will take an individual look at your account to see what the issue may be, because there really is no excuse for missing messages.

-Lauren

Funny how T-Mobile says this is resolved.  Randomly, i will miss texts. Bottom line it is a T-mobile issue that they cannot solve. Sadly, i will have to switch carriers.

I also experience this issue frequently (OnePlus 6). It is very frustrating and frankly ridiculous that SMS messages are not being handled properly. Please, T-Mobile, reply to this thread with some solutions or explanation for why the SMS service is so poor.

I also have this issue. I'm still using the Galaxy Note 4, so at least now I know that newer phones are having the same issue.

I use desktop messaging to read and respond to texts from my computer. Every now and then, I'll happen to notice a notification for a new text, but then when I attempt to respond, the message is completely gone with no trace. If I'm not at my desk when the alert comes in, then I'll never know about it.

I don't use spam filtering in my SMS app. I just switched to Textra SMS to see if the problem is due to Samsung's default texting app. Does anyone here use desktop messaging and/or Samsung's default texting app because I wonder if it's somehow related?

I am randomly missing text messages. I have changed phones, tried different settings, it seems to be whenever I temporarily do not have service. The message just never gets delivered. It’s causing some problems as you can imagine. It doesn’t seem to matter what kind of phone the other person has. It has happened with both group messages and individuals so I think the problem is that if I temporarily do not have service T-Mobile just never delivers the message.

I thought I was the only one having this problem. T-Mobile, please provide a solution!

My husband and I both have Galaxy S8 and are in the same groups.  One of us will receive the txt and the other won't, even though it shows that it was sent to both.  I find it odd that TMobile marked this issue as resolved and never replied with a solution.

So, what is the answer T-Mobile?  Where did the text conversation go?  My and my husband have Note S9 and our whole conversation stream is just gone.

I have sent to people, randomly they are not receiving them, and this is across various phones and networks. Also people have been sending me messages that i never receive, but they show me evidence in a screen shot.

So, what is the answer T-Mobile?  Where did the text conversation go?  My and my husband have Note S9 and our whole conversation stream is just gone.

I am having the same issue with receiving group txts.  My husband and I both have Galaxy S8 and are in the same groups.  One of us will receive the txt and the other won't, even though it shows that it was sent to both.  I find it odd that TMobile marked this issue as resolved and never replied with a solution.

Same issue here and very frustrated. Happens between my wife (iPhone 😎 and I (OnePlus 6T) regularly. I don't recall this ever being an issue on Verizon.

Our family has all had missing texts from each other.  It has happened intermittently the whole time on TMobile. 

i am also having this problem!!

Both messages that i have sent to people, randomly they are not receiving them, and this is across various phones and networks. Also people have been sending me messages that i never receive, but they show me evidence in a screen shot.

I have also replied to a separate thread about issues in group messages.

from sender

individual

Userlevel 6
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Is this happening on in group chats or individual conversations between your device and the iPhone? Also, do you know if the messages that are missing are from the sender or ones that you sent to the iPhone?