T mobile one customer here. Can't get any signal in Vancouver, BC since arriving yesterday. Roaming is on. Airplane mode is off. This is something I've done successfully many times. Tech support says they are "modernizing" the network and it will be down for at least three days. Seriously? How am I supposed to work? The entire network is down for Vancouver?
Best answer by piano_nina
Yes, it was bad information given to me by tech support. How frustrating!
Turns out the account had been (mis)flagged for fraudulent activity. Once
they realized the error, I was up and connected in about 2 hours.
I can't help but wonder if the tech I spoke to didn't know the answer and
just wanted to get rid of me. The tech who was able to identify and fix
the problem said there were no system outages anywhere.