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National or Regional Data Outage?

  • 7 March 2017
  • 7 replies
  • 20 views

I am on Day 5 no Data. Wifi calling etc working fine. As soon as I'm out of wifi coverage, all my apps, data, text capability stops working. is there a national or regional data outage? I am in Albany Oregon. I ordinarily get full LTE Coverage with zero issues.

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Best answer by aperture80 20 March 2017, 18:31

my issues have been resolved. thanks for all your help.

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7 replies

can no one answer this ? is anyone else having this issue on the west coast?

Userlevel 6
Badge +13

Are any friends or family having issues where you are?  Do you have data enabled?

yes data is enabled. girlfriend and I are only ones on the plan. both having same problem.

Userlevel 6
Badge +14

Sorry to hear you're having trouble @aperture80. I wanted to check in to see, is your service working now, or do you still need help? Please reply back and we'll give you more guidance. Thanks!

Userlevel 6
Badge +12

The fastest way to find out is to actually call in by dialing 611 on your device. It will also allow you to file a trouble ticket and even get a bill credit for the prolonged lack of service which i know T-mobile has done for me in the past.

my issues have been resolved. thanks for all your help.

Userlevel 6
Badge +14

That's awesome news! Thanks for coming back to let us know! 😊

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