I was with Verizon for many years and switched to T-Mobile this summer with the excitement of blazing fast magenta 5G and the promise of a lower bill and payoff of the balance remaining on my device from Verizon. Months later, I am still waiting for that virtual Visa card to pay off Verizon, I’m gonna end up paying it myself so that it does not go into collections. As far as the network. It’s been very disappointing. With Verizon I was used to crystal clear digital voice calls, reliably fast and far reaching network and data speeds. Once in a great while there would be a hiccup but it was always brief and self resolving. Ever since day one, my service with T-Mobile has been glitchy to say the least. Phone call quality is Poor most of the time. Data is sluggish and slow most of the time even when I have full bars LTE reception. It doesn’t seem to matter where I am either. Downtown, at my house or at my job. Even using iMessage on iPhone is glitchy. Messages take long to send and sometimes will only send as the green sms message. I have reached out about these issues and had them escalated to “engineering” but I never really heard back from them. I just gave in and accepted this as magenta status quo. I finally got my hands on the new iPhone 12 and was excited for access to this great nationwide 5g network, hoping that this may bring some life to the network and bring back the quality I took for granted with Verizon. Sadly, the 5g is no different than LTE. Even though I have full bars of 5g service, the data is still sluggish and unreliable. I also was experimenting with Speedtest.net and testing the speeds of LTE and 5g at the same time and location. 5g was rarely if ever faster and sometimes was slower than LTE. I have also let customer service know and was advised that maybe when they send an update to my SIM card at some unknown time in the future, it would get better. I did some research (more than I should have) and learned that T-Mobile uses a midrange 5g wavelength in a majority of the country. While this is indeed a different frequency than LTE, it is basically using the same slow LTE backbone. Essentially, it is LTE with a different logo. They promise that this is an evolving and quickly growing technology. But based on my experience thus far, I will not hold my breath. The reps always seem so surprised when I tell them about the poor quality of the network I am experiencing. Am I the only one experiencing this? Or am I the only one complaining?