Question

New Phone Only Connects to H+

  • 17 January 2022
  • 5 replies
  • 1852 views
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Hi, I recently changed phones and I have only been able to connect to H+ data. The new phone is a Nord N10 5G and it was purchased unlocked from the Oneplus store. When we switched, we simply took the sim card from the old phone and inserted to the new phone. We’ve tried all the troubleshooting tips from the webpage but have been unable to fix the issue (restarting, turning on/off airplane and data, resetting APN to default, etc). What could be causing the issue and how can we fix it?

5 replies

syaoran
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Userlevel 7
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Have you tried setting the APN settings manually?  BYOD T-Mobile data & APN settings | T-Mobile Support

 

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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Userlevel 7
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what was the old phone that you removed the sim card from?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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@syaoran Yes, we’ve tried resetting to default and manually enter the APN settings.

@fireguy_6364 It was a Moto G4 

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Userlevel 7
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not the most knowledgeable when it comes to Moto devices..but could there be a difference in SIM cards? if the Moto was a 4G device and not 5G then you’ll need a different SIM card anyways.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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Userlevel 7
Badge +11

Which model of the Nord 10?  You may have a version that doesn't have US bands set up on 5g

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