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No coverage in areas of NYC


I live in New York and  I just looked at a coverage map and I'm not afraid to say that it is a total lie... there are areas all over New York City where there is no coverage I was just sitting on the beach down in Rockaway Beach yesterday and I had no coverage tge whole day.. I thought maybe it was the phone but my daughter had no coverage either she has an iPhone I have a Samsung... when it comes down to it I guess you get what you pay for and since T-Mobile is cheaper that service sucks

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Best answer by Anonymous 20 July 2017, 16:31

Here's the LTE coverage map from Sensorly.com

Here's RootMetrics' coverage map:

These are 3rd-party (not T-Mobile) sources based on actual observations. Blank areas don't mean "no service", only "no data."

Now, maybe we can figure out what's happening. T-Mobile has been making some changes in the NYC market. Can you tell us exactly which phones you are using? Which model iPhone and Samsung?

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Here's the LTE coverage map from Sensorly.com

Here's RootMetrics' coverage map:

These are 3rd-party (not T-Mobile) sources based on actual observations. Blank areas don't mean "no service", only "no data."

Now, maybe we can figure out what's happening. T-Mobile has been making some changes in the NYC market. Can you tell us exactly which phones you are using? Which model iPhone and Samsung?

Userlevel 6

Hey there! Just wanted to check in here and see how things were going. It's a bummer to read you found yourself without service on the beach! @drnewcomb2 is right about updates and changes in that market -- do you mind letting us know a few more details about which devices you're using?

- Marissa

Userlevel 5

Just checking in here to see how things are going. Please let us know if you still need help.

Phone doesn't matter we have 5 line neither iphone nor Samsung nor iPad have a signal and it's not just at the beach...I can show you 5 spots within 10 miles of my house with no coverage.

I have the same problem, I work in a big office in Woodcliff lake, NJ. I called T mobile before and complained because everyone in my office with T mobile doesn't have service. When i called I was told there is good coverage and the map shows good LTE coverage. This is not true at all, we don't even have 3g or any regular cell service. Very frustrating and has caused a couple of my coworkers to switch to other providers. I like some of the features T-mobile offers, for example international data but if this doesn't get better I will switch

Sadly I have to Agree, The coverage where I work and where I stay at home which is 25miles apart both are horrible, I live in upper manhattan and always struggle with this problem. I did not have this problem with AT&T, c'mon T-Mobile we need your help don't forget about these important areas that need coverage.

I am visiting Queens (exactly near 29-21 41st Ave, Long Island City, NY 11101) and there is ABSOLUTELY no coverage here whatsoever.. I can't even call anyone..My data plan nor voice - nothing works - this is completely absurd. I walked for 5-6 blocks in each direction and I swear - no signal bar can be seen and I can't even access my voicemail.

I still have voicemail in my phone but I am completely helpless in terms of hearing it... This really is unacceptable..

It keeps on saying - "Mobile networks not available" - Out of service area...

Hmmmm? What phone are you using? Here's a screen shot of T-Mobile's LTE service in that area from CellMapper.

Samsung Edge 6

GS925T or GS925A? It makes a difference. If it's a T-Mobile GS925T, I'd say I haven't a clue why you aren't getting service. If it's an ex-AT&T GS925A, I know exactly why you are having problems. The GS925A doesn't have the bands and technologies as T-Mobile uses them in NYC. It has to fall back to GSM for calls and GSM is seriously depreciated in NYC.

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I can confirm yesterday I spent the whole day at Rockaway beach I didn’t have a service. I have Pixel 2 xl and my wife has Pixel 3 xl. 

Thinking to switch to ATT

Userlevel 4
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T-Mobile has gone back to ‘cooking its maps’, and has added an extra layer… ‘Limited’ aka “No service unless you’re flying a drone ~100-300’ off the ground)”.

They’ve painted large areas of “No Service” areas near me, where Samsung A32 and One Plus 8 5G can only find “Verizon” or “AT&T” service as … “Limited Service”.  Not too long ago (1 month) it showed “No Service”, but I assume that it was not good for ‘sales’.

No upgrades have been done (except fix the backhaul from T1 to fiber or microwave).

T-Mobile’s legal disclaimer which they make heavy use of:  “Map Information: Map approximates anticipated coverage outdoors (including 600Mhz 4G LTE) based on a variety of factors, which may include limited or no coverage areas, and does not guarantee service availability.”

Basic translation… We can paint it all covered to get sales.  T-Mobile engineers admitted as much during a call to debug ‘No Service’ in a 5G/4G LTE area, where I had to use an AT&T phone to have them… try and debug.

 

 

 

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