I have 4 gig/month data and thought Oi used it. At work I went to look at my home email, no data connection.
I logged into TMobile and I am setup correctly, but my phone still does not connect to data.
I turned off wi-fi data and made sure my data is on/off/on. Still no data.
I had another co-worker check out my phone, but everything looks good to the Geek.
Now what? Can T-Mobile check why I can only connect at my home wi-fi and not my data source?.
Best answer by tmo_amanda
You mentioned you have a “Samsung 3”. Do you mean a Samsung Galaxy S3? Since it’s just data that isn’t working, there are a few phone settings you can check (your co-worker might have already checked these), but I have a hunch that it’s account related. Let's start by checking your phone. Try following these steps to make sure mobile data is enabled:
Turn on / off mobile data
- From the Apps screen, tap Settings.
- Tap Connections.
- Tap Mobile networks.
- Tap Mobile data to turn on or off.
- Tap the check mark to confirm.