There is one cell site in a nearby town that is causing me problems: when my REVVL 5G phone is connected to this one cell site I have no data. I can make a call while connected, but there is no data. I can disable 5G on the phone and when connected to the same site using 4G LTE the data works. I’m a new T-Mobile customer and this has happened since I became a customer a couple weeks ago, so this is not just a one-day event. Other 5G connected sites in the area function normally. I called a T-Mobile support tech while connected to this site and they did not have an answer - basically saying 5G is not working as expected in all locations and told me to turn off 5G to eliminate the problem and check it once a month to see if it’s been fixed.
The zip code of this town is 21701. It’s obviously something with this cell site, since other sites work fine. I’m just wondering if anyone with technical knowledge can tell me why this could be happening, does it happen in many other places, is it possible to fix this with a new SIM or a change to my account, or if it’s the cell site then when might it be fixed?
I sat in the same location and took screen shots with the phone set to use LTE and set to use 5G.
This picture shows the Cellmapper app’s information of this site when connected with LTE:
This picture shows the same site when connected with 5G and there is no data connection:
Best answer by formercanuck
Many times, my phone will display ‘5G’, but run a speed test, and it shows connected to LTE.
Call 611. You’ll most likely be pushed through a LOT of manual exercise/questions:
- Is it an R15 SIM
- Reset network
- Reset phone, clear cache
If T-Mobile’s map claims “5G Excellent Service” at that location… press them for a trouble ticket. Chances are still good that they will claim “tower is undergoing modernization”.