I got to Portugal and I can't get any network service.
Plan: simply prepaid with stateside international talk.
Phone: OnePlus 3 with all existing updates.
Phone is compatible: I was here last year and everything was fine.
Checklist (things I have tried already): reboot phone, remove and reinsert SIM card, manual/auto network registering, reboot again, check whether the phone gets service with another SIM card here (it does).
It has to be a network issue.
Any suggestion as to how to solve this? Need connection badly to receive messages.
Best answer by tmo_chris
I think what is happening here is that you do not have the required feature on your account to allow international roaming. This is a $0 feature that can be added to your plan. This will allow your phone to connect to the international network but you must have additional funds on your account to call, sms, and MMS.
SMS is - $0.50 to send, $0.10 to receive
Picture/video messaging: $0.25 to send and receive
•Data roaming: not available with prepaid plans
Calls are $2.39/min.
Please Contact Us and our care teams can get this $0 feature added to your account if it was removed somehow.