Phone call sounds garbled and robotic

  • 14 December 2017
  • 26 replies

Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience.

Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.


Best answer by jkabonick 18 December 2017, 14:13

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26 replies

There are no metal roofs or buildings, the problem exits in my back yard, front yard, driveway, near my house and in the house, except when I have WiFi connected to my phone. WiFi does not reach outside the house. I am paying T mob every month for a very poor reception. I pay separately for my internet (WiFi access. My neighborhood is low income, but wealthy enough to have cellphones. We are in Saint Paul, the capital of MN. I am guessing the problem is too many people on too few cell towers.