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Phone cuts in and out regardless of wifi or LTE

  • 29 April 2020
  • 3 replies
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I have a Samsung 8 with T Mobile. The phone is not damaged. Since the Covid 19 pandemic, my phone has been cutting in and out during calls, sometimes will not send text messages, and it does not seem to matter if I turn my wifi on or off, though sometimes the phone works better with the wifi off. It is very frustrating. I haven't moved, and nothing has changed...the only think I can think of is that either there are too many people in my area because they are at home during quarantine, or that T mobile's signal is crappy right now... please help? Thanks

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Best answer by tmo_mike_c 5 May 2020, 00:44

When you take a look at the signal, does it fluctuate or stay solid? I'm also curious if it's only happening when you message or call specific number? A great place to start is using our Signal issues / no service troubleshooting | T-Mobile Support page for steps on how to help.

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When you take a look at the signal, does it fluctuate or stay solid? I'm also curious if it's only happening when you message or call specific number? A great place to start is using our Signal issues / no service troubleshooting | T-Mobile Support page for steps on how to help.

Thanks for responding. When it happens again I'll look and respond to you.

Same happens to me. Has been happening for months with IPhone 8. 

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