Phone stopped receiving all text messages [Fixed]

  • 2 June 2020
  • 8 replies
  • 3489 views

My Pixel XL stopped receiving text messages on 5/24/2020 (9 days ago).

I tried restarting it, disabling wi-fi, uninstalling/reinstalling all Messages (default google messaging app) updates, disabled bluetooth. I even sent a text message to myself and never received it. It had been several days and nothing worked. My phone has had 50% free space, and my plan has unlimited texting and data. I could send/receive phone calls without issue, and other people told me they were receiving text messages that I sent out, but I was not receiving replies.

I just now tried marking all messages as Read.

Turned off "Mobile Data" on the phone.

And then sent a text message to myself.

The phone suddenly received all missing text messages, including MMS group messages, since May 24th, but complained that it could not send MMS with mobile data off. (The message I just tried to send myself?) I've turned Mobile data back on and I'm receiving new messages again.

I suspect that turning off Mobile data is what finally fixed it, but maybe I had too many unread messages?


8 replies

Can’t make any phone calls 

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My Pixel XL stopped receiving text messages on 5/24/2020 (9 days ago).

 

I tried restarting it, disabling wi-fi, uninstalling/reinstalling all Messages (default google messaging app) updates, disabled bluetooth. I even sent a text message to myself and never received it. It had been several days and nothing worked. My phone has had 50% free space, and my plan has unlimited texting and data. I could send/receive phone calls without issue, and other people told me they were receiving text messages that I sent out, but I was not receiving replies.

 

I just now tried marking all messages as Read.

Turned off "Mobile Data" on the phone.

And then sent a text message to myself.

 

The phone suddenly received all missing text messages, including MMS group messages, since May 24th, but complained that it could not send MMS with mobile data off. (The message I just tried to send myself?) I've turned Mobile data back on and I'm receiving new messages again.

 

I suspect that turning off Mobile data is what finally fixed it, but maybe I had too many unread messages?

I am having the same trouble with a new Pixel 4a (5G) that I just purchased and no one at the T Mobile store seems to be able to help.

Userlevel 6
Badge +14

The Messaging and Email Troubleshooting is  great place to start for this issue. Keep in mind, too many messages stored to the phones memory can stop them from coming in and going out. It’s important to clear them out often.

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My Pixel XL stopped receiving text messages on 5/24/2020 (9 days ago).

 

I tried restarting it, disabling wi-fi, uninstalling/reinstalling all Messages (default google messaging app) updates, disabled bluetooth. I even sent a text message to myself and never received it. It had been several days and nothing worked. My phone has had 50% free space, and my plan has unlimited texting and data. I could send/receive phone calls without issue, and other people told me they were receiving text messages that I sent out, but I was not receiving replies.

 

I just now tried marking all messages as Read.

Turned off "Mobile Data" on the phone.

And then sent a text message to myself.

 

The phone suddenly received all missing text messages, including MMS group messages, since May 24th, but complained that it could not send MMS with mobile data off. (The message I just tried to send myself?) I've turned Mobile data back on and I'm receiving new messages again.

 

I suspect that turning off Mobile data is what finally fixed it, but maybe I had too many unread messages?

I am having same problem and have no messages so that is not it.

Badge

The Messaging and Email Troubleshooting is  great place to start for this issue. Keep in mind, too many messages stored to the phones memory can stop them from coming in and going out. It’s important to clear them out often.

I have NO messages. I just purchased the phone.

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The Messaging and Email Troubleshooting is  great place to start for this issue. Keep in mind, too many messages stored to the phones memory can stop them from coming in and going out. It’s important to clear them out often.

If ALL the people at the T Mobile store and calling T Mobile and Google does not solve the problem then I am certainly not going to be able to solve the problem. That is the reason I am asking the community if anyone has had any luck solving this problem.

Userlevel 4
Badge +6

might go through this in case its an issue on that side of things.

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

 

you also have the TMO sim card in the phone correct? esim?

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might go through this in case its an issue on that side of things.

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

 

you also have the TMO sim card in the phone correct? esim?

I have the T Mobile SIM

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