Sony just updated their Remote play app which enables a user the ability to log into your console over a mobile network. When I try to connect via LTE on my XS Max, I get an error. When I check my NAT type through the app on the mobile network, it returns an error failed. I think this is the problem and would really like to get this resolved. The error code is 8801e209.
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Userlevel 1
The issue is that T-Mobile needs to open up ports to allow game traffic! They’ve always had a type 3 NAT Basically closing off almost every single port necessary for gaming. AT&T and Verizon customers are having no issues using cellular remote play only T-Mobile customers are having a problem because of T-Mobile‘s stupidly strict network
Userlevel 1
I’m also having this issue over a 5G Ultra Capacity Connection. Can connect to my Xbox and X cloud just fine, but the PS App does not work using Data with T Mobile. Funny thing is if I use this phone as a hotspot and use my old iPhone 11 for remote play, it works flawlessly. So it’s not the connection that is an issue but it definitely might just be a compatibility issue with T Mobiles network and PlayStations App. Where the fix lies will only be revealed with time I guess. Hoping it gets patched with an update.
I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility
I forgot to update everyone. I was on the phone with them for a couple hours they had me go through the same “troubleshooting” steps 4 times because they kept bouncing me around from “technical specialist” to other specialist. Eventually they closed the complaint because “the network was fine” Are they serious the app still doesn’t work for anyone.
On the other hand there is a way to get it to work but do it at your own risk. I’ve been told it’s fine and completely safe but it requires installing a web profile on your phone that changes your ipv settings. It does work and seems safe I’ve used it without any issues but once I know I’m not gonna be using remote play for a while I delete it and just reinstall when I need to.
https://www.lukehebb.com/downloads/ee_ipv4_apn.mobileconfig
just click the link and it will automatically start the install. Follow the instructions on your device then start the remote play app and you should be able to connect and the NAT type in the settings should show correctly.
We still should not have to do jump through hoops to get this app working it should just work. Maybe try calling CS and ask them about it and mention the complaint ID. It is 57213006. That way they will see that more people want this fixed.
Running test internet connection on a playstation cabled into a t-mobile home internet box; I get failed on NAT type
Don't see where to configure this or check in the t-mobile internet box gui. Been on hold for 45 minutes too.
Update: after an hour and 40 minutes. The tech on the phone didn't understand tcp/ip vs LTE/5g
I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility
I forgot to update everyone. I was on the phone with them for a couple hours they had me go through the same “troubleshooting” steps 4 times because they kept bouncing me around from “technical specialist” to other specialist. Eventually they closed the complaint because “the network was fine” Are they serious the app still doesn’t work for anyone.
On the other hand there is a way to get it to work but do it at your own risk. I’ve been told it’s fine and completely safe but it requires installing a web profile on your phone that changes your ipv settings. It does work and seems safe I’ve used it without any issues but once I know I’m not gonna be using remote play for a while I delete it and just reinstall when I need to.
https://www.lukehebb.com/downloads/ee_ipv4_apn.mobileconfig
just click the link and it will automatically start the install. Follow the instructions on your device then start the remote play app and you should be able to connect and the NAT type in the settings should show correctly.
We still should not have to do jump through hoops to get this app working it should just work. Maybe try calling CS and ask them about it and mention the complaint ID. It is 57213006. That way they will see that more people want this fixed.
This trick works thanks a lot it’s a big help for now
I have done so much research and troubleshooting. All in all, I had a friend log into my account through his phone while on AT&T mobile network and it works flawlessly. I have done everything possible from opening ports on my router, ensure my up and download speeds are sufficient, lowered all the resolution and frame rates on the app to then find out it worked fine with my friend’s Johnie through AT&T. This is just not right.
I bought a iPad through T-Mobile and remote play was one of the main reasons only to get my iPad today and get this error code. I’m extremely unhappy I was on the phone with them for 2 hours and no one knew what I was talking about. This needs to be fixed every other carrier offers this but t mobile. I’m close to sending my iPad back and switching companies.
Sooo very sad it’s been a year now and T-Mobile still has yet to fix the NAT type so we can use our network to the fullest. But they can buy sprint just fix the problem or I’ll just go to Verizon or AT&T 😤😤😠🤬🙄
An update for PS Remote play came out yesterday and it now works for me over 5G
An update for PS Remote play came out yesterday and it now works for me over 5G
I’ll try it out and see wish me luck thanks for heads up
have you contacted the app devs to see what the issue could be?
to rule out device...are you able to get online perfectly fine or use any other apps that use data?
main reason im thinking its something on Sonys end is i can remote log into my xbox perfectly fine while on TMOs network. i have a feeling they will need to make some small adjustments to the app itself for each carrier..
Issue is still ongoing now showing different error numbers. I tried the resolution using Sprint network and it really works but the inconvenience and the fact that when using Sprint network can’t get 5G speeds makes it not only inconvenient but unstable and worse resolutions. I spent 2 hours last weekend reporting this issue to a T Mobile tech specialist and hopefully they are still working to resolve this issue.
So I seem to have made some headway in this issue with T-Mobile. I messaged them through Twitter DM @TmobileHelp and I chatted with a very helpful representative from T-Mobile. We went threw some ways idea she had on fixing the issue and I explained to her everything that we have done here along with some things I found on Reddit myself. At the end of the chat we still hadn’t come up with a fix. But, she submitted a ticket for the engineers to look into why this isn’t working. I’m not sure when that will be but as I hear more I’ll update everyone on here. Got my fingers crossed that they will have a fix for everyone. She was very helpful and seemed very interested in finding a fix.
Issue is still ongoing now cannot use Sprint network anymore. It seems like instead of solving the problem T-Mobile is making it worse unfortunately.
The tip to download a file works hopefully TMobile can fix on they end
Userlevel 1
X cloud*
Don’t know if anyone is still looking for a fix, I found on iPhone 13 if you activate the VPN in settings it allows the remote play to work. No idea on Android.
So closed my complaint number because “the network is fine” seems like a super lazy half ass way of not wanting to actually look into it. I’m beyond aggravated with T-Mobiles so called “Technical Specialist” you shouldn’t e called that if all you know know how to do is tell the customer to restart their phone or to reinstall the app. Get people that actually know what they are talking about and can be helpful.
I’m having the same issue. Can’t connect on the T-Mobile network but completely fine on any wifi network or the sprint work around. Does T-Mobile have a block on the use of just this app. I don’t understand why I can’t use a specific app with something I’m paying for.
Well didn’t do all that but somehow it works now without needing a profile installed on phone or any other tricks it just connects with no issues but only keeps working if good WiFi connection or data connection
I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility
Well gave it a try it does connect to my PS5 enough to scroll around but data isn’t stable enough cause keep losing connection to my system when use data no problems when connected via house WiFi so not 100% just yet hopefully soon
Got a fix for error code is 8801e209 ;)
Userlevel 1
Xbox and playstation have minimal port overlap. Xbox works fine for me but PS Remote Play doesn’t. I sorta workaround is to tether your t-mobile cell phone to and iPad/Mac or PC with Remote Play. This bypasses the restriction. Stupid and inconvienent I know but better than nothing until T-Mobile allows it. If we complain enough maybe it’ll get fixed. Glad I kept my unlimited hotspot from the internation add on from T-Mobile One.
To be clear, this is not an iOS or even an app issue. Its an issue at the network level. Non of the suggested changes above seem to work for android unfortunately.
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