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Poor data access in San Francisco SOMA neighborhood

  • 30 January 2017
  • 1 reply
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Starting about two months ago, I began to have problems with Data Access.  My office is near 3rd and Folsom in the SOMA neighborhood of San Francisco.  I was able to get a 4G LTE signal consistently up to about three months ago and now I am lucky to get any signal at all.  I am paying for data and hotspot service and I can no longer use them.

Is there a T-Mobile website or phone number I can report service problems to?

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Best answer by tmo_mike_c 5 February 2017, 17:50

Oh boy @gjjohnson.

Sorry to hear you're having trouble with the service. The best way to report something like this is to Community-2153 and have a Tech Care specialist put in a Service Complaint. That'll get our field techs involved to check out what's going on and make sure everything's working properly.

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Oh boy @gjjohnson.

Sorry to hear you're having trouble with the service. The best way to report something like this is to Community-2153 and have a Tech Care specialist put in a Service Complaint. That'll get our field techs involved to check out what's going on and make sure everything's working properly.

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