After adding the the 15GB International Data Pass to my business account for the 3rd month in a row it is now blocking my devices and SIM’s in the Bahamas. This is my 7th trip to the Bahamas with one of these passes on my S21 (both Ultra and standard) & Inseego M2000 Hotspot. I also used the device in Mexico without any issues since June without any issues. Since Saturday I have spent over 5 hours on the phone with both the Philippines & Tampa Call Centers as well a a person in Executive Resolutions. Yesterday one call went on for 3+ hours. Still nobody has a resolution and waiting for a response.
The pass worked perfectly in June, July, & August when I would purchase it. September has been a disaster waiting to hear some resolution that will allow the devices to work where they worked before during the last 3 months.
Yesterdays calls revealed if the call centers removed (canceled) the 15GB Data Pass the devices worked. Once they provisioned it again they would stop working.
Anyone else experiencing this issue or problems while I wait for someone at T-Mobile to figure this out?