I got a new iPhone 12 mini a couple months back and have been having lots of trouble with the 5G data.
The most common pattern is one where I cannot connect to any Google services while using T-Mobile 5G data – I can’t use any Google websites like Google search in Safari, and I can’t refresh my email in the Gmail app or load any maps in the Google maps app. If I check other websites or apps (like DuckDuckGo for search), they will often be working fine over T-Mobile 5G data at the same time that Google apps are not working.
This morning I decided to do some debugging by testing in exactly the same location with Wi-Fi turned on and off:
On T-Mobile 5G data (WiFi switched off):
- Google maps and Gmail app would not load anything new, Google search would not load in the Safari browser app
- Ookla speed test app showed decent but not great bandwidth - about 60mb down and 20mb up
- DuckDuckGo loaded and ran searches with no problems in the Safari browser app
With WiFi switched on:
- Google maps and Gmail app worked fine loading new content, and the Google search website loaded fine in safari
There are other patterns of weirdness that I’ve experienced since getting this 5G phone, but the Google one seems to be the most common.
Has anyone experienced similar issues and found a way to resolve them?
I’m concerned a support request will just get bounced around between T-Mobile (who seems most likely to be positioned and have the tools to resolve this problem), Google (who I expect to not have any support available whatsoever) and Apple (who I expect can’t do anything because the phone itself seems to be operating perfectly).
Thanks foe anything you all can share.