I have the same question that was asked in this thread, which was marked as "assumed resolved" but doesn't have answers. I have an LG G8. When I get a voicemail, I get two notifications: one is for visual voicemail and one is for regular voicemail. If I open the visual voicemail app and play the message, the notification for visual voicemail clears, but the notification for regular voicemail persists. I have tried syncing/refreshing the visual voicemail page, but the notification for regular voicemail persists. I have tried waiting, but the notification does not go away. The only way to get the notification for the regular voicemail to go away is to call in to the non-visual voicemail and listen to the message there as well. The phone does not permit me to block notification from the regular voicemail app or to disable the app. I prefer using visual voicemail to the call-in method. Any suggestions for how to get rid of the notification from the call-in voicemail app without listening to every message twice?
Best answer by tmo_chris
Thanks for taking the time to post to our community! Is this something that just started by chance or has it always been this way? It sounds like the network is not syncing properly when you check the VM and that is something that we would need to get refreshed for you. If you have a moment, please give our folks over the phone a call so we can get a support ticket opened for this issue.