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Service is E vs 4G or LTE

  • 19 March 2016
  • 7 replies
  • 251 views

My service in zip code 48837 is E vs 4G or LTE. I have never had this issue before. Is there a reason why the service is worse then it has ever been? Is there an outage in my area that is causing this and it is just temporary?

i have an iPhone 6.

 

THank you

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Best answer by tmo_mike_c 20 March 2016, 18:05

I don't believe this will be the new "norm" for you once it's done. This is an LTE tower so the intention is to make the connection better for you and whoever else you plan on bringing in. 😊

There's no specific time frame I can give you but I know we try to make changes like this as quickly as we can as to not keep folks from experiencing the best service our network has to offer.

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Yes, the iPhone 6 does not support LTE band-12. The 6s does. Without band-12, you don't get "extended range" LTE.

I have heard that the 700 MHz is not supported on the iPhone 6. Is that correct?

If so, does this mean that once the update is complete, that I will mostly likely not see a benefit from it?

Thanks

Your location appears to be on the western edge of the good service around Lansing. It's a pretty safe bet that your service is being upgraded to include 700 MHz which will provide better range and fill in rural dead spots.

‌tthank you again. Hope it's up soon! 😊

Userlevel 6
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I don't believe this will be the new "norm" for you once it's done. This is an LTE tower so the intention is to make the connection better for you and whoever else you plan on bringing in. 😊

There's no specific time frame I can give you but I know we try to make changes like this as quickly as we can as to not keep folks from experiencing the best service our network has to offer.

‌thank you very much for the response. with this information, will this coverage be the new "normal" or since it is being modernized, once complete it will be better then it was before? If so, do you know about how long this process will take?

I Am in the process of convincing more people to join the network, but if they can not get 4G/LTE at the house, I don't think I will be able to sell it.

Thank you again for the help.

Userlevel 6
Badge +14

Sorry to hear you're having trouble with the service @fox1dt. I did some checking on this for you and this is most likely due to some modernization on a tower that's in that zip code. This can happen when improvements are being made. So, it's not an outage, we're just working on improving coverage.

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