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SIM programming

  • 29 September 2017
  • 4 replies
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ii use a cellular modem for streaming movies from the web to my tv, but it is too slow and poor quality picture. Should i have the sim reprogrammed from data to phone to get more speed? Would an antenna help? Tiy, Bob

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Best answer by Anonymous 29 September 2017, 17:01

Well, SIMs aren't "reprogrammed". Rather they're "provisioned" which is really just a database entry at the switch. Sounds like you're running into T-Mobile's video throttling. What plan is that SIM on?

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4 replies

Well, SIMs aren't "reprogrammed". Rather they're "provisioned" which is really just a database entry at the switch. Sounds like you're running into T-Mobile's video throttling. What plan is that SIM on?

Userlevel 6

Hi, Bob! Just wanted to check in here and see how things were going. @drnewcomb2​ is correct -- SIMs are provisioned for service based on what plan we place them on, but if you're using a hotspot then switching from a mobile internet plan to a voice line plan is unlikely to alter the speed you're seeing. What mobile internet plan are you currently on? Have you been able to reach out to our Care or T-Force team and see if it's possible that you've hit the threshold for a limited data bucket?

- Marissa

Userlevel 5

Hey there! Were you able to check to see how much data you have used on your plan? What plan are you on specifically?

Userlevel 5

Just wanted to do a final check to see if you were able to get things taken care of! 😊

-Lauren

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