I have been a T-mobile customer for about a year. I live in the mountains of Western North Carolina.
Where I live there is no internet provider. The only choice I have for internet service it to use my cell phone as a WiFi Hot Spot.
The prior cell provider worked but would often drop calls and teh internet would have periods of slowdowns or lost connections. This was even after installing a WEEboost cell signal amplifier with a directional parabolic antenna.
When T-mobile said we had 5G in our area I was skeptical. I purchased a 2 Samsung S20 5G phones and a LG Glad 4LTE tablet. When we first switched to T-Mobile the signal was weak but with there signal booster the internet worked real well using the Gpad as a WiFi Hot Spot. The 5G phone receptions was better but occasionally still dropped calls. Since I work from home internet working better was great. We were happy with the T-Mobile service.
On February 19th we had an ice-storm in our area and the cell signal was completely lost. Later in the day the signal was restored but our service went to pot. I have contacted T-Mobile technical team a total of 8 time since them. They would check a few things, have me restart my phone, at one point in time they had me go in to the local store and have the SIM chip replaced in the 2 cel phones. One technician sent me a t-mobile 4g LTE Signal booster. It would not connect to the tower. Each of the first 7 calls would end with the technician stating the were passing the issue on to the engineering group and would call me back. No-one per call me back. The last technician I talked with stated that the cell signals are weak in my area and what ever signal level I am getting will probably not change.
I have been told repeatedly that the tower is fine. However, after Feb. 19th something drastically changed but no one at T-Mobile can tell me why, or even admit that something changed.
Any one with any ideas of what I might try?