Question

slow data, dropped calls, service unavailable

  • 30 December 2020
  • 6 replies
  • 298 views

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Start off by saying TMobile sucks.

Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G.

1 ST WEEK.  Minor network issues, just thought it was trying to see my usage. 

2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings. 

4th week. Returned back to Costco for same issues. They game me new Sim cards

6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g.

6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones.

7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds.

8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side.

9th week. T mobile does a factory reset, again.

10th week. T.mobile says the 5g has been down.

11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop.

12th week. The shop does a OS flash, but all my settings and pics and messages remain. Did they really Flash it or just do another factory reset

13th week. Every issue still exist. So freaking frustrating. 

My friends government phone, is faster and more reliable. My mom's bf cricket wireless is better. 

 

Just going to go back to Verizon. Wanted to see if it was a phone issue or network. BTW this happend to Two phones. 

 

 


6 replies

Same thing with me. Advised to take the phone to the same shop. Send it back to Samsung. Tell them it keeps loosing reception in a great reception area.

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Same thing with me. Advised to take the phone to the same shop. Send it back to Samsung. Tell them it keeps loosing reception in a great reception area.

Did you ever get any results back from t-mobile?. do you also have the S20 5G?

Yes. So here is the deal. The issues are the phone is trying to connect to 5g towers and the phone was made to do so. It takes a few weeks to completely upgrade a tower, and Covid 19 has slowed that down. Give it a few more months, I no longer have this issue. My tower was upgraded today.

Userlevel 3
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As a note… make sure that your device has gone through any/all software updates.  I had similar issue with both LG Velvet 5G and One Plus 8 5G.  LG Velvet issues were really an issue of LG not allowing 5G SA, where much of Northern MI is 5G SA 

I have s21 5g, slow data. I did network speed test, max speed is 2.5mbps according to fast.com. tmobile is terrible in the bay area. Going back to Verizon. 

Userlevel 6
Badge +14

Internet and data issues is a good place to start for fixing this issue. Make sure our coverage map shows that your area has 5G coverage in you area. A Trouble Ticket is a last resort for resolving this.

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