Question

Slow data speed (400 KBPS) zipcode 60502

  • 16 July 2021
  • 3 replies
  • 40 views

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Having slow data speed on all my phones I am 8 lines since May this year. After repeated calls to customer support no resolution so far. They have opned a case with engineering last week but no update. 

 

Any help on where/how to escalate the issue ? 


3 replies

Userlevel 5
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contact their T-Force team via Facebook or Twitter..usually better results and if memory serves they are a tier or two above the call in agents you get starting off.

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Cant find T-force on the facebook but posted on the facebook Tmobile page. Let see

Userlevel 4
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If they can't help, I suggest  a call to escalate to Office of Executive Management,  this can be done through BBB.  You can get a written response through fcc or.your puc

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