Slow or no data with hotspot.

  • 2 November 2022
  • 1 reply
  • 26 views

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I am a 23+ year Sprint customer and have been in the store, contacted online chat, and even called the Sprint help desk at ‪(888) 211-4727.  I was told my issue has been escalated with high priority, and yet after two weeks, no one has contacted me to help resolved my issue.

 

Here is my issue:

  1. Slow or no data connection especially west of my home location.
  2. Constant data disconnect and reset when I enable hotspot.
  3. The issue is on all 4 lines (devices).

 So unless someone from Sprint/T-mobile higher level support contact me to resolve my issue, I will be forced to end the 23+ years of loyalty.  Please don’t contact me if you are only going to try and force a network reset or change settings on my devices, because like I said, I have been through 3 channels of front line support all trying the same thing.  That is a total of 10 hours of wasted time.

 

Hopefully someone on here know a direct line into the competent support level at Sprint/T-Mobile.


1 reply

We are in the same boat, I’ve been with Sprint/T-Mobile for at least 20 years now and experiencing the exact issues you are. To make things worse, not only did I waste a good 15 hours of my time with their stores, then tech support, then the iFixIt store, then back to tech support another three times, but they sent me a replacement phone with of course the exact issues. When I was at the T-Mobile store the employee let me connect to the hotspot on his phone and it worked great (80mbps) then he tried connecting to mine (.01mbps) and couldn’t believe it. Seeing his phone work perfectly was very discouraging. Here’s the kicker, I get a steady 900 - 997 mbps on my 5G, so it’s really discouraging to know I have all that speed but can’t share it with my laptop or tablet or even my smart TV.

I have been very satisfied with my service up until now but after back to back hurricanes with power outages, I needed my hotspot feature which always worked perfectly in years past only for it to be so slow it is useless. I just upgraded to the phone six months ago and the hotspot was slow then but I thought it was just a momentary issue. Apparently it is not and T-Mobile won’t own up to it. I’ve dreaded jumping ship but I guess it’s time to explore the other carriers.

I hope we both find some satisfaction after going through this crap. By the way, apparently there are tons of other people in these forums with the same issue.

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