Creating a new thread to see if we can get this answered.
Several users are experiencing slow speeds when on the Global Plus ONE plan - with this plan, there should be no throttling of international speeds.
Best answer by internationalsam
Are you still abroad? Nothing needs to be sent to the phone; the reps that are not aware of this specific system issue will try to send various reset signals etc but those will not do anything. The problem is/was deeply rooted in how the new plan itself was provisioned; whatever system that is responsible for throttling international traffic erroneously grouped this plan in as well.
I am not sure how they disseminate known issues amongst the folks in T-Force but if your rep does not immediately acknowledge it as a known, system issue and attempts various (fruitless) troubleshooting measures, you may have luck referencing ticket 21612073.