So still haveing issues with coverage



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Dang dude looking at your results it looks like they have done almost as much as they can. They have band 12 and band 4 in your area. Also your speeds are something i would kill for compared to what i get with 5 bars which is litterly .01 down.

I already have a 4G LTE Cellspot at my home purely for kicks. I don't need it. I have a decent signal in my apartment. But if I'm outside around my apartment, that doesn't do me any good. I just took a speedtest today outside my apartment on Century Ln, Bensalem, PA 19020. Check out these awesome numbers which I've been getting for over a year now.

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Fair enough, @jcap334‌.  You have to do what's in your best interest - if we can't provide the experience that you expect for the money you pay for your service, then it's understandable.  I know our priority right now above and beyond all else is to expand and strengthen our footprint, so hopefully it won't come to that.  You're absolutely right - it's not a reasonable ask to have you file tickets for every area you've been dissatisfied with speeds!  If there are issues close to home, though - at your home address or work address - we would love to hear from you about them so that we can investigate.  It's your choice because it's your time, but we may be able to provide some insight with engineering's response to a ticket that a layperson simply can't give you.  We might also be able to fit you with a coverage solution, like a CellSpot or booster, that could improve your experience at home, if that's an issue?  It sounds like you've already reached out a bunch, though, so hopefully that's an offer that we've already made/you're already taking advantage of.

- Marissa

I appreciate your response, however I have completely given up on any hope of T-Mobile giving me consistent performance. In their defense, I have amazing speeds in many areas, from 16MBits/sec all the way up to 100MBit/sec occasionally.

I usually get slow/unusable speeds in areas that are very populated. For example. Many parts of Philadelphia, PA, Trenton, NJ, last winter at Universal Orlando.

I would have to file hundreds of trouble tickets in all these areas when T-Mobile should be monitoring these towers on their own without input from customers. I have been having slow data speeds during peak hours in various areas for over a year now with no signs of improvement. As much as I respect T-Mobile as a company and what they have done to shake up the industry, if I continue to have these issues into 2017, I'm switching to Verizon.

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@dragon1562‌ of course!  Thank you for being so helpful in this forum - I know you've done a lot of research and can see how useful it's proving for other users, which is amazing.  I wish that we were able to award spectrum like community points because you're earning it! 😜  Seriously, though, thanks for the feedback, and if I see anything upcoming that we're able to share I will absolutely think of you.

@jcap334‌, thank you for chiming in!  I'm sorry that the conversations you've had with T-Force haven't felt productive.  Have you spoken with our Tech support team and filed any trouble tickets?  If the speeds you're experiencing are inconsistent with the network performance we expect in those areas, we can file a ticket to request that our engineering teams review the matter.  You'll be given a number to call back and check on, or we'll set a follow-up appointment to call you back and update you - sometimes, if there are planned improvements within the next few months that can be made public, the engineering response will actually include that information, which is sweet!  It also helps because sometimes the specific address you provide when the ticket is filed is in an area where we expect A but because of the physical location of towers/antennae you're really getting B, and they'll explain as much.  Lastly, if there is a problem, this will alert engineering to fix it.  Have we advised you that what you're getting is what's expected? 

- Marissa

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Hey just wanted to thank you for touching base with me. Know that i am always eager for status updates when feasible and will do my part to make sure things improve not just for the benefit of me as a customer but to make it beneficial to T-mobile as well by providing any extra information that you may need from me.

I am having the exact same issues you are having with my Galaxy Note 5. At my home in Bensalem, PA as well as many parts of Trenton, NJ where I do field work, T-Mobile's network is abysmally slow, even with a full LTE signal.

I've been having issues of inconsistent speeds in various areas for over a year now and have definitive plans to switch to Verizon because I am so fed up. In highly populated areas, more often than not, LTE speeds are nearly unusable and I am forced to switch to 3G/HSP+ to obtain usable speeds. Speedtests on certain congested towers show less than 1MBit/sec. I have had numerous conversations with T-Force on facebook and every time I am given the run-around on how they are improving their network, blah blah and they will investigate the issue, which to this day, have not been fixed in the areas in question.

I could test 70MBit/sec in 1 area, go to another, and test 0.2 - 0.8MBit/sec in another. It is ridiculous.

After trying to get my issues resolved for over a year, I have completely lost hope in T-Mobile ever providing a consistent experience.

Userlevel 6

Hey @dragon1562‌,  I just wanted to touch base and tell you that we love you too!  We totally appreciate this feedback.  You're right - it's not a small market, and there's obvious value in strengthening our footprint there.  Regarding steps that you can take - the tickets that you've been filing are perfect, because they alert engineering to weaknesses in the area and show that there are customers who would benefit from improvement.  Like Chris said, that puts it on our radar.  Although I can't speak to the percentage of our network planning that is based on these tickets which highlight areas that could stand for improvement and the percentage based on filling wide gaps in coverage to increase overall availability, I do know that our goal is to accomplish both, and as quickly as possible.  Campus wifi is cool but we should be able to support you, too.  <3  Thanks for taking the time to file the tickets and let us know what's up.

- Marissa

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Yea the speeds are great and i'm glad since i spend a lot of time up that way now do to school so i tend to use the LTE over campus wifi. Its more reliable but i still want the tower addressed in Elwood because the quality of service there is almost as bad if not as bad as when it was a 2g tower only. Let me just say a congested 2g tower is not pretty. But yea if theres anything i can do on my end let me know to progress things alone because i don't want to wait a whole year for service to work like it should. Especially since every other competitor in the area handles Koppel well enough. For example AT&T gets 3 bars of LTE out this way and i can pull between 10-20 mb down and 5 up regularly. Then a buddy of mine who has sprint has been seeing decent speeds like 7 mb down 2 up and even Verizon has decent coverage.

In terms of coverage strength T-mobile should be crushing it like i stated earlier 5 bars they just need to hurry up and improve the backhaul if it is just a simple congestion issue because a area of this size shouldn't be having these problems.  Also if i could i would connect to the other tower along the highway but sadly its to far away 😥 lol.

Still i love t-mobile and just want to make it loud and clear that customers in this area do care. I know where not as big of a market as say Detroit and there issues but you guys should have everything you need for the Pittsburgh market to do well

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Those are some pretty fast speeds indeed! I know you've had a few tickets for the Ellwood area so it is definitely on the radar. 

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So just as a update things are still really crappy when connecting to that one tower in Ellwood. However i'm seeing better then ever speeds when connecting to the tower thats along 376 highway near Monaca. When i say great i mean faster then most peoples home internet good. 75 down 25 up good. I'm the kind of guy who is happy with 5mb down and i hope the tower in Ellwood gets addressed with haste.

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Yeah, last night we had a bit of a "hiccup" if you will. Everything should be back to normal now though.

Userlevel 6
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i didn't see and i was unaware thank you for informing me also i wanted to ask is there something like extra wrong with the network recently i was running into issues were i would't normally

Userlevel 5

Did you see my comment on your new thread? The reason you are unable to post is because the post you were trying to make hit a naughty keyword intercept for B**ver and it auto blocks the post you can modify your reply and post it here in this original thread. I know it sounds silly haha.

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Now that i can comment i want to post my orginal response to you @drnewcomb2

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ok it let me reply i don't know why it would let me earlier sorry about that

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this is a test to see if it will let me

Userlevel 5

Hey @dragon1562‌. Are you able to reply to this message? I see that you created a new thread because you were not able to reply here.

Userlevel 6
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This level of congestion on a mostly-rural site should be setting off bells and whistles at the network control center. T-Mobile's field crews are working round-the-clock to perform upgrades all over their network but if that site is 5x5 LTE on PCS, they'll probably need to come back and hang new air units with AWS and 700 MHz. At least upgrade the LTE to 10x10. I don't think that area ever got HSPA (3G) service, so there's nothing they have to move out of the way.

BTW, gotta love the name of your neighboring town (Big Be*ver). I bet folks there get a lot of remarks about that.

Userlevel 6
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Thats vaguely correct. In this area there is a race track that thousands of people come to for the weekends. There has also been a lot of construction workers liveing in all the hotels and motels etc in the area. So for the time being there has been a large influx in people. However this is nothing new and has existed for years now and no other carrier seems to have these issues. I mean realistically speaking i doubt that (and lets be extreme) 12,000 people all have T-mobile and that they all decide to use the network simultaneously. I believe that your right @drnewcomb2   that its probably congestion because i ran tests all of yesterday while driving around to various areas with a buddy who also had t-mobile. The network just straight up did not work around 11am-3pm and was still very hampered till about 2 am when we saw download speeds of .75-1mb down and 3 up these speeds which are indeed usable are not acceptable in my eyes for a area with such a small amount of people. Especially since the speeds that i happened to have gotten are not the norm and are during hours where i'm not usually up and need the service.

For comparison sake i decided to run speed tests with my AT&T iphone 6 i was pulling 50mb down in ellwood and 30 up during the same peak hours. There is just such a large disparity in performance between the networks in my area when T-mobile should have the advantage in atleast Ellwood i mean the tower is right there and they have the strongest signal.

I'll take a look useing LTE discovery later today when i get home and let you know but if i recall i think its only 5x5 LTE band 2 if i remember.

The real test for congestion would be to run speed tests at different times (e.g. 3:00 PM vs 3:00 AM).  Also, most towers have three sectors arranged in a cloverleaf pattern.  Each sector is semi-independent of the others. One sector may be congested while the others are not. Now, if the site's backhaul is congested all the sectors will be slow at the same time. One thing that would be interesting is to download "LTE Discovery" and see the specs for the LTE signal. Some rural upgrades are done by just overlaying a 5x5 LTE signal on an existing GSM signal. Ellwood City is in Lawrence Co., where T-Mobile has 31x31 MHz of spectrum. They could easily run a 10x10 LTE signal on either PCS or AWS. For a mostly rural area, they have lots of spectrum. If they opted for a 5x5 LTE deployment, that could be part of the problem.

Is this an area where only about 8k people live but many more commute in to work?

Userlevel 6
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When they do add band 12 I'm assuming that they plan to improve back haul to the tower as well because @drnewcomb2‌ pointed out the population connecting to the tower is not nearly as high as the one that is connecting to the one along the highway.

Userlevel 5

It is definitely sounding more like a congestion issue then since it is specific to one tower. While congestion is usually only a temporary issue, I think in your case we have optimized as much as possible.

I did do a bit more digging on the area and while there are no visual indicators that there will be additional sites put up, there are plans to upgrade two of the three total towers in the area to L700 (band 12) later this year. As drnewcomb2‌ pointed out, this can help alleviate some of the congestion as owners of L700 compatible phones will be able to utilize that network freeing up the 1900 and 2100 LTE frequencies.

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also to clarify it is only when connecting to this tower if i connect to the one that is along side highway 376, speeds are amazing calls are crisp and clear and seems to always work. So there must be something still wrong with it. Also it was about a month or so back as well that a bad storm came in and damaged the tower and knocked the power out for the city but that was fixed in like a weak however service has not been the same since. I'm just trying to have as much attention drawn to this as possible so it can get fixed within a timely manner.

Like i said i really really love T-mobile but unlike 2 years ago when i joined you the competition has gotten a lot better.

For example AT&T haveing a "Data Stash" equivalent almost or the no overages that they have yes copied but still implemented.

I know that was off topic my point is i'm loyal and would love to stay with T-mobile but if the service never works in the places i need it to then its not a good choice. Once summer comes around i'll have to spend a lot more time in Ellwood since i do work there.

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