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Sorry this service is unavailable

  • 7 December 2017
  • 9 replies
  • 17825 views
M

I have an iphone 6s.  Beginning this morning, whenever I try to send a text message I got a text back stating sorry this service is not available.  I called TMobile customer service and spoke with several people.  I reset network settings, turned off imessage, turned off facetime, etc.  Now, not only can I not send text messages but I can not turn imessage back on, nor can I turn factime back on.    At some point, after the third person, I realized I was now speaking with Apple.  They tried a bunch of things and come to the conclusion that it is a cellular data issue, which is TMobile's problem.  I tend to agree because when I try to turn in imessage it states that I need to turn on cellular data...which is already turned on.   I've been on the phone for almost three hours.  At work.  I need someone to give me a solution to this problem.  Thank you...

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Best answer by magenta3458135 8 December 2017, 14:56

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9 replies

dragon1562
Userlevel 4
Badge +12

Are you able to connect to a wifi connection or someones hotspot to see if you can turn on I message/Facetime. If your still unable then its something on Apple's end. Also do you know of any other T-mobile customers that are being effected with a similar issue?

M

Unfortunately I have no WIFI or hotspot access at the moment.  I will have to test that later on.  My co-worker has TMobile and has no problems at all. 

snn555
Rank
Userlevel 6

Are you on carrier version 31.1 on iOS 11.2?

There was a hiccup with the carrier update yesterday. Caused texts to take 5 min to send and call wouldn’t come through.

Had tonget tmobile to refresh my line then reboot phone. I was stuck in 4G.

dragon1562
Userlevel 4
Badge +12

If its just you it would lead me to believe it is something to due with your device. Snn555 brought up a possible reason. Do you know how to check what he was asking about? If not just go to Settings --> General --> About Device. Also do you know what device your coworker was using?

M

The issue seems to have resolved itself.   Not sure how but texting appears to be working properly and imessage and facetime are back on.

snn555
Rank
Userlevel 6

There was a carrier update correction yesterday.

tmo_marissa
Rank
Userlevel 3

Hey there! Just wanted to check in and make sure everything was still going well here! 😊 Has the trouble cropped back up, or does it seem to be OK so far?

- Marissa

K

Hello. My question is before that happened ,  were you using someone else's WiFi ? I ask because someones WiFi that I use , causes my phone to do weird things every time I connect to it . This time , after I left their WiFi , the same thing happened to me that happened to you.

C

I’m new to T Mobile and just picked up a Galaxy S22+ and this happened with 4 different numbers I tried texting the other day. By chance, I have another phone with A T & T for my business and texts went through with no problem. Very disappointed.

 

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