I am a Sprint customer and live in a rural area. My signal is very bad so Sprint gave me a Magic Box to use to enhance the signals. It was still working fine. All my 5 lines were on roaming at times and my data reception was very bad. Sprint tower is only 3 miles from me. Sprint sent me the T-mobile sim cards and asked me to swap them. I did on one of my line and my phone couldn’t connect to the network. Sprint Tech said among the 3 Sprint towers near me, only one of them were switched to T-Mobile and it is 7 miles away, that’s why my device couldn’t connect to that tower because it’s too far away. I switched back to Sprint sim card.
As of now, I can hardly get any data reception even if I connect my Magic Box. You would think T-Mobile would switch ALL OF MY THREE TOWERS so my devices can connect to them with T-Mobile sim cards.
T-Mobile has completely screwed up the Sprint towers in my area and I am paying over $300 per month for 5 lines. When I called Sprint, no one knows what to do and just told me they’ll file a report about the tower problems, but nothing was resolved.
It seems like T-Mobile is treating Sprint customers as chop livers, and don’t care about them since they are NOT REAL T-Mobile customers.
I have been with Sprint over 10 years, with treatment like this, I am seriously thinking switching to a different carrier, period !
And I have been calling Sprint Tech. Sprint outsourced all those tech help to foreign countries. I have no problem with that as long as those people know what to do and can help. But they cannot! All they know is reading from the scripts and kept asking me to check my phones. I told them all my phones are fine because all 5 lines have the same problem. Telling the truth, those so-called tech helps are no use. I wish I can get those working in America instead.
ONE VERY ANGRY SPRINT CUSTOMER