Question

STOP THROTTLING

  • 7 September 2022
  • 4 replies
  • 156 views

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this is BS. y’all broke my home internet. Are you throttling?  I just changed my gateway thinking it was broken but no. It is your dishonest business practice that is causing this. Just be upfront if you are throttling.  I will be canceling if it continues for a few more days. This is so dishonest. Your stock price doesn’t deserve the multiples. This is disgusting. 


4 replies

Userlevel 5
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this is BS. y’all broke my home internet. Are you throttling?  I just changed my gateway thinking it was broken but no. It is your dishonest business practice that is causing this. Just be upfront if you are throttling.  I will be canceling if it continues for a few more days. This is so dishonest. Your stock price doesn’t deserve the multiples. This is disgusting. 

 

You’re not the only one.

 

 

Its about prioritization. after you are ‘satisfied’ with your first month, you now get to enjoy bottom of the barrel priority on the tower which results in this clear throttle and packet slowdown.  Call in to fix? they can’t tell you how they fix it, they just manually assign your priority to capture you saying on a recorded line, oh wow its working again. then back to this.  If you can get a broadband option in your area, it's worth the extra cost for the reliability.

We have the same issue.  Service has worked near flawlessly for 6 months.  Then during the last week from 10pm to 8am the following morning, service degrades or is non existent.  In any case be honest with customers.  If a few customers leave and it relieves congestion it would be better for all  --- at least until tmobile can add sufficient capacity to serve all.  I want this service to work and work well, but if it remains unpredictable will have to return to another provider.

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Yup, 19 years with TMobile and I'm driving to UPS to return everything I can that has TMobile on it. Lie like Biden! Hate dishonesty. Hello ATT! My phone, tablet, hot spot all have separate lines and all throttled to nothing. I spend over 300 a month for useless service now. What bad business practices they have begun using.....what a shame

As a footnote, I called T-Mobile technical support and got thru promptly.  I did get the same discussion on cell tower upgrades and temporary capacity constraints as others have mentioned.  Since this tech call, the internet service has returned to high quality service.  And I did get two additional follow-up calls from T-Mobile tech support to check on service quality.  Thus for now at least, service is fully satisfactory.  Hopefully T-Mobile can continue to improve this product and provide ongoing alternatives to “land-based” providers.

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