Considering multiple users are experiencing exactly the same issue with data roaming in Canada currently, can we please hear from T-mobile exactly what they are doing about this?
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What is the issue exactly? I haven’t had any issues with data recently and I regularly travel to Toronto, Canada and travel around Ontario.
Userlevel 7
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Vancouver isn't all of Canada. All users aren't impacted and that thread was also start more than a year ago. I have spent close to half of 2021 up in Ontario, Canada with no issues at all.
You are correct Vancouver isn’t all of Canada - I don’t understand what you are referring to. I’m not in Vancouver nor anywhere near there.
Yes, that thread was started 1 year ago but you will also see in the last 10 days there have been multiple posts about seemingly the same issue.
Userlevel 7
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Perhaps, but it could be there devices or some other reason. More than a handful of T-Mobile customers travel north of the border regularly. If there wasn't a lot, then Canada and Mexico would be add-ons and not included with more plans.
They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto. We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working.
Also when I travel to visit mine doesn't work anymore either. I have a new Samsung. He has a new iPhone.
Userlevel 7
+15
They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto. We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working.
Last time I was in Toronto, was most of October. Columbus Day is Canadian Thanksgiving. I had no issues the whole time I was there. 5G though, isn't included in roaming, so you won't get 5G in Canada, even where available.
Does your plan have "mobile without borders"? Do you have a billed roaming data block? Roaming reduction block? Been outside of the us with a us number for more than two months?
Used up your fair use limit of 5GB for Canada roaming in one billing cycle? These are all questions I would ask my care rep.
Have you ever needed a data pass?
They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto. We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working.
Last time I was in Toronto, was most of October. Columbus Day is Canadian Thanksgiving. I had no issues the whole time I was there. 5G though, isn't included in roaming, so you won't get 5G in Canada, even where available.
Ooooohhh good point.n def want to make sure any 5g device switches to LTE in voice/data or data options in settings.
What is the issue exactly? I haven’t had any issues with data recently and I regularly travel to Toronto, Canada and travel around Ontario.
The data is not working it’s not hard to understand. If your not experiencing the same issue stop gaslighting everyone who is. This is a very frustrating situation paying for a service you are not receiving. I’ve been looking up this topic for 30 minutes and you’re under every post asking people the same questions while admitting you are not a T-Mobile employee. If it’s working for you, congratulations. Unfortunately data roaming is not working for many others while in Canada. This has been the issue for me for over a month now. After to returning back to the US and changing my SIM card still nothing. Seeing everyone having the same issue and T-Mobile completely ignoring whilst still taking our money is very sad. Looking for new carrier ASAP as I’m not sure when this problem will be properly addressed.
Userlevel 7
+15
That's the thing though. Usually T-Mobile issues affect everyone or a specific region of customers. This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam.
Are any of you using devices not purchased from T-Mobile?
My device is not from T-Mobile
I have had the same issue for 2 months. I split my time between Michigan and Ontario.
That's the thing though. Usually T-Mobile issues affect everyone or a specific region of customers. This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam.
Are any of you using devices not purchased from T-Mobile?
This is definitely a bot or from a commenting farm. Sad
Userlevel 7
+15
That's the thing though. Usually T-Mobile issues affect everyone or a specific region of customers. This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam.
Are any of you using devices not purchased from T-Mobile?
This is definitely a bot or from a commenting farm. Sad
What's sad, is calling someone a bot being from a commenting farm because you aren't interested in troubleshooting the issue and just want to blame T-Mobile.
Data roaming has been horrible for the last 3 weeks I have been in Kitchener, North York, and Toronto. Have called T Mobile customer support multiple times with no resolution. I think I have a 2G connection hear. It works well with Google maps though. Need resolution. I visited T Mobile store in Troy, Michigan 2 days back. That person said that I need to upgrade from T Mobile essentials plan (that I have). I have a iPhone 11 Pro Max.
Userlevel 7
+15
I am in Toronto right now roaming on to Bell 4G. No issues at all. Are ypur APN settings correct? Have you tried manually connecting to the Bell/Telus network under Network Settings? What device are you using?
You may end up with what runs like a 2G connection on an old(er) T-Mobile essentials plan.
https://www.t-mobile.com/support/coverage/mobile-without-borders
- Essentials and Business Unlimited Select (No high-speed data allotment but data is unlimited at 2G (128kbps) speeds)
I’m in Vancouver visiting from Seattle. I am connected to Bell with full bars and nothing works. Very odd. Very annoying.
Userlevel 7
+15
I’m in Vancouver visiting from Seattle. I am connected to Bell with full bars and nothing works. Very odd. Very annoying.
Do you have roaming enabled? Does your plan allow you to roam internationally? Is your device compatible with the bands Bell/Telus use for voice and data? Bell/Telus are also moving towards devices needing to support VoLTE to have calling on their network at some point in 2023.
Also currently in Vancouver. Visiting from Los Angeles. Latest model iphone. Fully updated. Roaming on. My plan allows. I have perfect service in Europe. I have full bars and LTE at the moment and it took me 10 minutes to load this page and type this msg. It is atrocious. There is an issue that someone needs to figure out. For what it’s worth it’s not just T Mobile. My girlfriend who is with me is with AT&T and is having the same issue. Everything is so slow and sluggish.
Userlevel 7
+15
Also currently in Vancouver. Visiting from Los Angeles. Latest model iphone. Fully updated. Roaming on. My plan allows. I have perfect service in Europe. I have full bars and LTE at the moment and it took me 10 minutes to load this page and type this msg. It is atrocious. There is an issue that someone needs to figure out. For what it’s worth it’s not just T Mobile. My girlfriend who is with me is with AT&T and is having the same issue. Everything is so slow and sluggish.
That sounds typical of Canadian carrier data speeds. It will vary by region but still. Data speeds in Canada don't come close to the what US carriers and other carriers around the world offer and deliver.
I spent 1 week in NB, NS and PEI this summer, and had no issues. I hVe heard of some data issues with iphones when flying and picking up data afterwards
I drive across from Maine, and most urban areas fave over 200Mbps. in the past, I've used service in Quebec, Eastern Ontario (Ottawa), Southern Ontario (Cobourg through Ft. Erie), and Northern Ontario, and no issues. Almost always it was Bell/Telus. Very hard to roam on Rogers.
People spending money for iPhones/Androids/Phone plans don’t need to be checking about all kinds of compatibility. We’re not phone/data specialists.
Roaming was on. Full bars. It works everywhere I’ve ever been on the planet - except Vancouver area. I’m sorry but the data speeds can’t be that typically slow in Canada. You can’t even load an app to pay by phone to park on the street. We had to connect to Wi-Fi every time we wanted to park at a meter. Nobody’s phone we were with worked.
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