Question

T-mobile needs to fix the data issue with Canada

  • 2 December 2021
  • 16 replies
  • 446 views

Considering multiple users are experiencing exactly the same issue with data roaming in Canada currently, can we please hear from T-mobile exactly what they are doing about this?


16 replies

Userlevel 7
Badge +15

What is the issue exactly?  I haven’t had any issues with data recently and I regularly travel to Toronto, Canada and travel around Ontario.  

 

Userlevel 7
Badge +15

Vancouver isn't all of Canada.  All users aren't impacted and that thread was also start more than a year ago.  I have spent close to half of 2021 up in Ontario, Canada with no issues at all. 

You are correct Vancouver isn’t all of Canada - I don’t understand what you are referring to. I’m not in Vancouver nor anywhere near there.

Yes, that thread was started 1 year ago but you will also see in the last 10 days there have been multiple posts about seemingly the same issue.

Userlevel 7
Badge +15

Perhaps, but it could be there devices or some other reason.  More than a handful of T-Mobile customers travel north of the border regularly.  If there wasn't a lot, then Canada and Mexico would be add-ons and not included with more plans.  

They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto.  We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working. 

Also when I travel to visit mine doesn't work anymore either. I have a new Samsung. He has a new iPhone. 

Userlevel 7
Badge +15

They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto.  We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working. 

Last time I was in Toronto, was most of October.  Columbus Day is Canadian Thanksgiving.  I had no issues the whole time I was there.  5G though, isn't included in roaming, so you won't get 5G in Canada, even where available. 

Does your plan have "mobile without borders"?  Do you have a billed roaming data block?  Roaming reduction block?  Been outside of the us with a us number for more than two months?

 

Used up your fair use limit of 5GB for Canada roaming in one billing cycle?  These are all questions I would ask my care rep.  

 

Have you ever needed a data pass?  

They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto.  We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working. 

Last time I was in Toronto, was most of October.  Columbus Day is Canadian Thanksgiving.  I had no issues the whole time I was there.  5G though, isn't included in roaming, so you won't get 5G in Canada, even where available. 

Ooooohhh good point.n def want to make sure any 5g device switches to LTE in voice/data or data options in settings.

What is the issue exactly?  I haven’t had any issues with data recently and I regularly travel to Toronto, Canada and travel around Ontario.  

The data is not working it’s not hard to understand. If your not experiencing the same issue stop gaslighting everyone who is. This is a very frustrating situation paying for a service you are not receiving. I’ve been looking up this topic for 30 minutes and you’re under every post asking people the same questions while admitting you are not a T-Mobile employee. If it’s working for you, congratulations. Unfortunately data roaming is not working for many others while in Canada. This has been the issue for me for over a month now. After to returning back to the US and changing my SIM card still nothing. Seeing everyone having the same issue and T-Mobile completely ignoring whilst still taking our money is very sad. Looking for new carrier ASAP as I’m not sure when this problem will be properly addressed. 

Userlevel 7
Badge +15

That's the thing though.  Usually T-Mobile issues affect everyone or a specific region of customers.  This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam. 

Are any of you using devices not purchased from T-Mobile? 

My device is not from T-Mobile 

I have had the same issue for 2 months. I split my time between Michigan and Ontario.

That's the thing though.  Usually T-Mobile issues affect everyone or a specific region of customers.  This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam. 

Are any of you using devices not purchased from T-Mobile? 

This is definitely a bot or from a commenting farm. Sad

Userlevel 7
Badge +15

That's the thing though.  Usually T-Mobile issues affect everyone or a specific region of customers.  This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam. 

Are any of you using devices not purchased from T-Mobile? 

This is definitely a bot or from a commenting farm. Sad

What's sad, is calling someone a bot being from a commenting farm because you aren't interested in troubleshooting the issue and just want to blame T-Mobile.  

Reply