Considering multiple users are experiencing exactly the same issue with data roaming in Canada currently, can we please hear from T-mobile exactly what they are doing about this?
Page 2 / 2
Canadian carriers have the same bands/frequencies that the US does - for the most part.
I had +200Mbps in NB/NS and ~75Mbps in PEI. Similarly, in NE Ontario, +200Mbps on Bell and ~120Mbps on Rogers.
What T-Mobile plan are you on ?
I know that since I’m on an old plan, I get 5GB of high speed … and used it in a week while up there.
I was having this same issue and was able to resolve it by turning on LTE. On iOS this was in Settings > Cellular > Cellular data options > Voice & data > select LTE. Hope this helps someone.
I’m getting an alert from Bell asking my to “Sign on to network” every time I try to use the data there. Everything else works fine-- roaming is activated, and I called T-Mobile and nothing worked. My plan should cover data in Canada as well. I’m using a Redmi Note 10 5g.
Userlevel 7
+15
I am currently in Toronto, Canada and have no issues using 5G on Telus or Bell with my T-Mobile SIM. Canada only offers 5G in a handful of cities so having 3G and 4G/LTE enabled will help when traveling outside of Canada’s 5 largest cities.
Try scanning for carriers, and ensure that your device has ‘Data Roaming’ Enabled (not just from the carrier side). One the east coast, it was 4G LTE / 4G on Bell/Telus. I couldn’t register with Rogers (my AT&T work phone worked on Rogers 5G)
I'm in upstate ny and all I can get is roaming on Canadian cell towers. Not cool!
turn your roaming off? do you normally have a connection in that area or has it always been a roaming issue?
I'm in upstate ny and all I can get is roaming on Canadian cell towers. Not cool!
During one trip upstate, I ended up with a lot of At&t and Bell roaming over T-Mobile. Manual network selection can keep you from roaming, but may end up with "No Service" more often
Userlevel 7
+15
People spending money for iPhones/Androids/Phone plans don’t need to be checking about all kinds of compatibility. We’re not phone/data specialists.
Roaming was on. Full bars. It works everywhere I’ve ever been on the planet - except Vancouver area. I’m sorry but the data speeds can’t be that typically slow in Canada. You can’t even load an app to pay by phone to park on the street. We had to connect to Wi-Fi every time we wanted to park at a meter. Nobody’s phone we were with worked.
Some phone apps for parking and city services will not work with international numbers. This is an app restriction, nothing to do with roaming. Had this very issue in Richmond, VA when trying to pay for parking through their app at the Richmond Convention Center. I had my Canadian SIM selected and payment would never go through. As soon as I switched it to my T-Mobile SIM. It worked the first time. Using my T-Mobile SIM in Toronto for Canadian apps also results in similar issues. It’s solely an app restriction and it’s common. Even Little Caesar’s won’t allow me to order a pizza in Canada if my T-Mobile SIM is selected.
Sadly as a former metro by T-Mobile and still current customer for phone and WiFi love it not just Canada my iPhone 12 has so many problems I literally can’t use a physical sim at after my original sim had a burned thumb print on it
I used it last summer - iPhone 12, 2x iPhone 13 and a Samsung S21. It stayed on LTE (New Brunswick, Nova Scotia, PEI), and have used it for years in BC, Ontario and parts of Quebec. It was primarily Bell/Telus/Videotron. It took an act of congress to get Rogers roaming working.
AT&T roams on Rogers LTE/5G quite well. Service was similar. Bell/Telus have a bigger footprint in the east. Rogers still has better in NW Ontario, and service is similar in the West.
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
Userlevel 7
+15
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
I have data roaming turned on though. Is there another setting I need to make sure is turned on as well?
Userlevel 7
+15
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
I have data roaming turned on though. Is there another setting I need to make sure is turned on as well?
Contact Customer Care at 611 or reach out to T-Mobile by sending them a DM on Facebook or Twitter to make sure international roaming is enabled on your line.
Depending on the device you are using. Canada's roaming partner, Bell/Telus, have a pretty basic network that primarily uses b/n66. S20 FE's specifically have an issue with Telus due to some poorly deployed technology. Have you tried manually selecting Bell when roaming in Canada? That option offers some towers with b/n 7 and 29 connectivity in limited areas. British Columbia is mostly b/n66 where Ontario has all 3 in cities like Toronto.
That might depend on the plan you’re on. Older plans like Simple Choice where capped to ~256kbps.
I’m not sure about prepaid, but it may have similar issues.
iPhones are pretty much generic - especially for North America.
I haven’t had issues - except when I first used T-Mobile - and that was because I didn’t enable data roaming - back in 2015. I’ve typically hit ~200-300Mbps on LTE in Canada, so no … Canada doesn’t have a performance issue. Typically you should be on Bell/Telus in most places. Rogers isn’t (or wasn’t ) the easiest to connect to.
Page 2 / 2
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.