t mobile now


Userlevel 4
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Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.


59 replies

Userlevel 2

ABSOLUTELY HORRIBLE!!! I've been with T Mobile for over 3 years and now I can BARELY Send a Text or make a simple phone call! I've tried troubleshooting with them and it just will not work anymore. I'm switching to AT&T! I recommend everyone do the same!

  • The merger destroyed their used to be good service. F RATED ALL THE WAY NOW!
Userlevel 4
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It should have never happened. It ruined everything. Tmobile is trash now and it screws up my job. Again. The people who wanted this deserve to get fired.

Userlevel 2

I don’t think I’ll renew service with T-mobile.

Userlevel 2

Been with T-Mobile for 6 months after switching from Verizon. Worst mistake i ever made. Use my phone as a First Reaponder and for the Military and the coverage ia pure crap. Have to restart my phone 3/4 times per day cause i have no coverage. Had 3 different phones and none of them work. So at this point its a carrier issue. Ready to leave and not recommend them to anyone! Get 0 help from customer service. 

Userlevel 2

This service is a complete PoS, not even the wifi calling works anymore. I am going to pay off my phone and switch the F out of this BS. I mean, wtf, it is so bad I would be better off not having a phone at all bc ppl think i am ignoring them, i dont get their messages, and mine dont send. It doesnt give you any warning it didnt send either, just basically after hours of wondering why ppl dont respond you check and see that it didnt send. This is the worst F’ing service I have ever had in my life and ironically, it used to be the best.

Userlevel 2

I switched to T-Mobil from Verizon after over 30 yrs. What a STUPID move I made!!  I thought I did the research for my area (92592). All the coverage maps indicated T-Mobile was saturating my town!, and Verizon was not even close. I downloaded apps to test tower signal strength etc all that I could think, T-Mobile looked pretty damn good. I made the switch. Well thanks to the pandemic, I had been indoors using wifi, until the other day. I tried to search something on google, nothing. Tried to text, nothing, call nothing, all while in different parts of town. My phone shows full bars and 5G, and I get $hit. 

Note to T-Mobile: Whys is this happening, and when are you gonna fix it.

In my opinion, you have tricked people by giving full strength signal, but knowing full well you have absolutely zero effin bandwidth!!

Sounds like a class action law suit to me. Anyone interested?

Userlevel 1

Customer Service and Technical Support are the worst I have ever experienced.  The workers talk endlessly but never do their job which is to actually fix the problem.  I have wasted many hours over many days over many weeks trying to resolve the same problem.  A call can be transferred 3 to 4 times and it never gets resolved.  Just give up and switch carries, that is what I’m going to do.

Userlevel 1

T-Mobile is oversold in my market (Central California). Off peak speed is ok but speed tests during peak hours show a connection whose speed is completely unusable. Can’t get the phone to do what I need it to do half the time. 
 

There’s a reason their service is cheaper. I guess you really do get what you pay for as I have more connectivity issues with TMO in week than I did in 15 years with AT&T. 4 months left on my iPhone 11 installment plan and then I am running back to AT&T and taking all 5 lines with me. 

Userlevel 1

Same here! I’ve been with T-Mobile for about 4 years and as soon as they put sprint in service was absolute trash! I’ve changed my SIM card to see if that worked & nope, no luck. I've even called 611 to see if they can fix the issue but didn't help. I'm definitely going to switch to another carrier. 

Userlevel 1
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I have been with Tmobile for 1 day and I have never seen a network run this slow. 

I have an iPhone XR, I cannot use my company wireless at work so to listen to music or podcasts while I work I went with Tmobile for an unlimited plan. But it looks like this was a big mistake. My podcast app will not load and SiriusXM will not load from my phone. 

I go to check my email and it says ‘No connection’ about 75% of the time. 

Userlevel 5
Badge +7

Sadly, for many, especially those not in the city like LA or NYC (as the elite call it “flyover country), there are many places where service is subpar.  For those looking to switch, I'd recommend “try before you cancel" your existing service.  I know of many places even here near Los Angeles where there is 'No Service’ on Tmobile, but At&,t and Verizon have 5 sites each, while Tmobile has one site 3 miles away on the other side of a 300’ hill, and another 8 miles away a +2000’ up into the mountains.

If it doesn't work, don't wait for it, and suffer and n the meantime.

I don’t think I’ll renew service with T-mobile.

I should never have switched from Verizon. A few pennies I save it’s not worth the hours I spent on the phone literally every week with this POS company. They are absolute garbage and I regret switching every day of my life.

absolute garbage. i’m a customer from before they even went “uncarrier” and i’m absolutely appalled at the drop in quality of customer service AND cell service.

i spent 4-5 hours the past two days trying to reach US based support while just getting thrown around to different filipino that had no interest in helping me with complex data privacy/retention issues. they just lie about where they are based, and finally i was told they could not connect me to US based support. you can tell if you are in the outsourced support queue because the music is horrible quality and you don’t hear the “guy” spouting his lines about them being the best every 10 seconds.

service was bad before sprint, and at this point they are outright lying to customers. no cell/gps service 20 minutes outside of major metros is a joke and they deserve the fallout from this.

lastly their employees aren’t trained well at all. i finally got to a supervisor in Charleston, SC and she had no clue about their data privacy/retention policies. just search for “delete tmobile data” and you can see they have a whole process to do it. she argued that “my data is safe with them” and “they need to keep it for history” when i said i wanted it gone after i move to another carrier in a few days.

absolutely clueless across the board. what a MESS this company has become. jump ship NOW and request they delete you data AND ensure you opt out of the sneaky advertising policies they added recently. any company making that type of stuff OPT OUT with no notification is the scum of the earth. i received no notification they changed their policy.

Been with T Mobile since 2000. Their service has declined to the point where I feel like I’m back in 2000! Actually, my service was much better 21 years ago! I’m lucky if I could make a call without losing it. That’s if I can make a call at all. Text messages only occasionally work and as of the past year, they often start arriving in bulk, all at once, sometimes a day later! Group texts usually only come in bulk bursts all at once now. Then there’s the dreaded roaming!!! To add insult to injury, my service gets slowed down even more or gasp, stopped altogether when going over allotted roaming minutes. Here’s the kicker, how am I roaming if I’m in the United States? Better yet, I’m not even leaving my State! So here I am asking myself, why in the world am I paying for Third World service when there are several other competitors prying for my business? As far as I’m concerned, T Mobile is about to go the way of the Dodo. It’s criminal just how bad the service has become. Dreadful. 

10+ year customer and I pay for all of our employees plans on T-Mobile as well. Their service is so non-existent, we will be dropping all plans now. They used to be the best. This should become a case study on destroying customer loyalty. 

I had been a customer of T-Mobile for over 10 years, until yesterday. I switched to AT&T. T-Mobile has been going downhill for years. The cell service & data has been getting worse & worse & I finally had enough. I am glad I made the switch. I should have done it a long time ago. 

Userlevel 7
Badge +13

tends to happen when millions of additional people get dropped onto an existing network..main reason theyre upgrading all their towers..last report was roughly a couple hundred per month ish..or maybe it was every week or two..either way they have a pretty decent ways to go still.

Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.

My family has experienced the same issues. Trouble is that we will lose our equipment credits if we cut and run. 

Just recently went under contract and when it works it works but sometimes network just COMPLETELY drops even though i have 5G with 3-4 bars, especially this seems to happen inside buildings. I want to go back to AT&T asap

15 years with T-Mobile, I loved the customer service. That's all gone now, rude arrogant company now. I'm leaving soon. The problems we are all having since the merger are bad management.

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I also made the switch from Verizon and I also feel it was stupidest thing I have ever done.

These guys are small potatoes, there coverage isn't even in the same ball park as att or vz

always disconnects from service daily, low data speeds maybe 2mg down that's twenty year old technology called 2g

don't get me started on customer service one day I called and herd roosters in the background lol ok covid i understand but they have pulled off the greatest scam of all (they never ever actually help you) but they love you and want so much to help you with every little problem or concern but they never do.

just waiting it out till one of them will buy me out of or phones are they are paid off

My coverage wasn't bad in Canton, OH. That is as long as I wasn't in a building(including my house!). I just moved to Hubert, NC and it barely works at all now. I guess thinking TMobile might get better after the Sprint merger is kinda like thinking Sears would improve from merging with Kmart!

They should be called T-maybe. Cause that's all the more guarantee you'll get that your service will work ..

Sprint was truly a good company until T-mobile took over. Now service has gone down drastically and prices have gone up on everything, especially new devices.  This merger was supposed to help instead is only helped T-mobiles pockets. 

So much going for T Mobile but service has gone down the tubes the last couple years and now it is completely worthless and unusable. Everywhere I go I get full strength LTE with zero service. Have to reboot the phone constantly.

I called many many times for support over two years with nothing actually done. They say engineering says it is a known problem. Zero follow up. Problem persist with towers alarming for many reasons, FOR YEARS.

T Mobile is one of the worst managed companies in the world. Network and device configurations are complete garbage. No employee and no engineer at T Mobile is empowered to actually fix or solve any problem. Managers all the way up to the CEO and Board must be shopping for yatchs. This company cannot do wireless provider 101. What are they doing as a company? Why do they exist? All of management should be fired.

When we went to Switzerland it was great to have free data included. I was in the top of mountains or riding in a highspeed train over 200 MPH through tunnels and on mobile hotspot working remote desktop to a machine in the USA and I had zero drops, jitter free. The key here is T-mobile didn’t provide this service they just paid the peering bill with the European company.

Here in the USA in a city of 2 or 3 million and full strength radio signal, I get NO service. My brand new iPhone will be offline, not receiving texts or calls and I have no idea. I drive 1 mile, have to reboot phone, even in places and times of low traffic.

Going to Verizon (ATT was pretty bad and poor value) is the only company actually providing service. Going to share an account with family so price will be cheaper than T - Mobile.

Good riddance, T-Mobile. You suck.

Userlevel 7
Badge +13

so for the time being switch your phone to 4G LTE instead of 5G and see if your speeds improve..

 

 

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