We live in the Brookneal area of zip code 24528. The best service by far was Sprint that allowed us to use a hot spot for Wi-Fi and streaming specifically. The service was flawless and fast even with LTE. T mobile has apparently decided that they don’t want to pay the fees of the nearest Shentel cell tower in their acquisition of Sprint customers and services. Our ability to stream on the smart TV’s stopped a couple of months ago and streaming on a laptop or computer is met with much buffering. I’ve made multiple calls to the overseas help desk (is there any other?) and been told I’d used up my data which was an outright lie and also the tower was being upgraded which would be completed last March(!) and now being told it will be December. I finally talked to a local T mobile employee that honestly told me there is no intention of upgrading the cell tower or paying rent for services on our Shentel cell tower so we are screwed. Every time I hear a T mobile commercial about their vast 5G coverage and super fast speeds I want to scream. I don’t expect this to go anywhere but wanted to vent about how badly T mobile has pqkd a good thing for us while still expecting the monthly bill to be paid. What’s worst are the neighbors that I convinced to switch over to Sprint who have also lost their streaming services. T mobile sucks.
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