t mobile sucks now


Userlevel 2
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Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.


14 replies

Userlevel 5
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tends to happen when millions of additional people get dropped onto an existing network..main reason theyre upgrading all their towers..last report was roughly a couple hundred per month ish..or maybe it was every week or two..either way they have a pretty decent ways to go still.

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It should have never happened. It ruined everything. Tmobile is trash now and it screws up my job. Again. The people who wanted this deserve to get fired.

I don’t think I’ll renew service with T-mobile.

ABSOLUTELY HORRIBLE!!! I've been with T Mobile for over 3 years and now I can BARELY Send a Text or make a simple phone call! I've tried troubleshooting with them and it just will not work anymore. I'm switching to AT&T! I recommend everyone do the same!

  • The merger destroyed their used to be good service. F RATED ALL THE WAY NOW!

Been with T-Mobile for 6 months after switching from Verizon. Worst mistake i ever made. Use my phone as a First Reaponder and for the Military and the coverage ia pure crap. Have to restart my phone 3/4 times per day cause i have no coverage. Had 3 different phones and none of them work. So at this point its a carrier issue. Ready to leave and not recommend them to anyone! Get 0 help from customer service. 

Userlevel 4
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Sadly, for many, especially those not in the city like LA or NYC (as the elite call it “flyover country), there are many places where service is subpar.  For those looking to switch, I'd recommend “try before you cancel" your existing service.  I know of many places even here near Los Angeles where there is 'No Service’ on Tmobile, but At&,t and Verizon have 5 sites each, while Tmobile has one site 3 miles away on the other side of a 300’ hill, and another 8 miles away a +2000’ up into the mountains.

If it doesn't work, don't wait for it, and suffer and n the meantime.

Same here! I’ve been with T-Mobile for about 4 years and as soon as they put sprint in service was absolute trash! I’ve changed my SIM card to see if that worked & nope, no luck. I've even called 611 to see if they can fix the issue but didn't help. I'm definitely going to switch to another carrier. 

Just recently went under contract and when it works it works but sometimes network just COMPLETELY drops even though i have 5G with 3-4 bars, especially this seems to happen inside buildings. I want to go back to AT&T asap

This service is a complete PoS, not even the wifi calling works anymore. I am going to pay off my phone and switch the F out of this BS. I mean, wtf, it is so bad I would be better off not having a phone at all bc ppl think i am ignoring them, i dont get their messages, and mine dont send. It doesnt give you any warning it didnt send either, just basically after hours of wondering why ppl dont respond you check and see that it didnt send. This is the worst F’ing service I have ever had in my life and ironically, it used to be the best.

My coverage wasn't bad in Canton, OH. That is as long as I wasn't in a building(including my house!). I just moved to Hubert, NC and it barely works at all now. I guess thinking TMobile might get better after the Sprint merger is kinda like thinking Sears would improve from merging with Kmart!

They should be called T-maybe. Cause that's all the more guarantee you'll get that your service will work ..

Customer Service and Technical Support are the worst I have ever experienced.  The workers talk endlessly but never do their job which is to actually fix the problem.  I have wasted many hours over many days over many weeks trying to resolve the same problem.  A call can be transferred 3 to 4 times and it never gets resolved.  Just give up and switch carries, that is what I’m going to do.

Userlevel 5
Badge +8

My coverage wasn't bad in Canton, OH. That is as long as I wasn't in a building(including my house!). I just moved to Hubert, NC and it barely works at all now. I guess thinking TMobile might get better after the Sprint merger is kinda like thinking Sears would improve from merging with Kmart!

They should be called T-maybe. Cause that's all the more guarantee you'll get that your service will work ..

 

TMO doesnt get to just up and hit a switch and the Sprint towers can now push TMO signals..they have to change out all the equipment etc..meaning each Sprint tower they must now convert..gonna take a bit of time to do this...seeing as how it took a couple years to convert Sprints towers to LTE im going to go out on a limb and say its going to take roughly the same amount of time to do it yet again across the nation..

T-Mobile is oversold in my market (Central California). Off peak speed is ok but speed tests during peak hours show a connection whose speed is completely unusable. Can’t get the phone to do what I need it to do half the time. 
 

There’s a reason their service is cheaper. I guess you really do get what you pay for as I have more connectivity issues with TMO in week than I did in 15 years with AT&T. 4 months left on my iPhone 11 installment plan and then I am running back to AT&T and taking all 5 lines with me. 

Sprint sucked even worse and now T-Mobile sucks worse

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