When I receive a text message, I often get it and it shows 5+ minutes old. Its even been in excess of a day - this when I have plenty of signal and can make voice calls and use data without issue. I use the standard stock Messaging app. I also have delays sending messages. It spins and spins and a reboot rarely helps.
I'm using a S5. I deleted all the messages, no change. It has been factory reset with no change. I used to have a Note 4 with the same issue.
My zip is 30005. I have been having this problem for over a year. I've ignored it mostly because I got told about service improvements in my area and promised a booster that never arrived.
But now the delays are causing me great pains because more and more websites are using SMS for 2-factor and a message that takes over 4 minutes to arrive DOES NOT WORK for 2-factor as the code expires before I receive the message. So I now need this figured out.
Best answer by kyferez
It is pointless to talk to support - they have no clue and is a complete waste of time. I have a coworker that has been dealing with support for a year on this and gone through 4 Tmobile provided phones (S5, an LG, something else, and an S7 which is the latest) in that year because of this. I have also been discussing with others who have Tmobile, and everyone I talk to has this issue with delayed text messages. So obviously this is not a device issue but a network issue.
My coworker has also decided to drop Tmobile due to it.